Nissan of Elk Grove

I called in and scheduled an oil service and the person scheduling set the appt for the wrong day. The service did service the vehicle in a timely manner for someone who did not have an appt (who actually scheduling set the appt for the wrong day. The service did service the vehicle in a timely manner for someone who did not have an appt (who actually should had an appt). I am not sure if Tina documented the recurring tears in the convertible top as I asked but will find out soon enough. I would like to talk to someone regarding my convertible top tearing for the 2nd time in 2 years which I feel should be replaced despite being out of warranty...I think any one top should last at least the 3 years covered by warranty wether it was replaced 3 days before warranty expiration or 3 years. More

In the last 8 months I have purchased two brand new cars from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 Altima Hybrid in for a 7500 mile oil change. There were only two guys working at the Express Lube station on that Sunday afternoon. It took almost an hour for them to get to my car. Once they brought it in they called me to the counter and essentially threw a service quote at me saying it was going to cost over $160. No explanations at all. I was pretty surprised that what I thought was going to be nothing more than an oil change and a visual inspection was going to cost so much. I asked why so much and the guy said something about a $20 charge for an oil additive. I asked why I would need this since I was already paying a lot for synthetic oil. He did not give me any sort of an answer and just said they didn't have to add it if I didn't want it. I then asked what another $40 charge was on my bill and he said that was to inflate my tires with nitrogen. I asked him why they wouldn't at least offer that as a service, rather than putting it on the bill without an explanation. Again, he didn't apologize or have much of an answer; he just said they would take it off the bill. I should add that shortly after I arrived, a friend of the two service techs arrived and proceeded to hang around the shop and talk to the two employees. I got the impression that the fact that they had to stop their conversations to work on cars was annoying to them; though I guarantee you it was more annoying to me to have to watch them. This past week, I got a flat on one of the tires of my new 2008 Versa. I had my daughter bring it in at lunch time in hopes they could replace the tire and get her on the road quickly between her two jobs. They told her it would take 90 minutes, so I told her to leave the wheel there and have them mount the new tire on. On my way home from work, I brought the car in. I arrived a few minutes after 6:00 and was told there was no one available to put the tire on the car. Even though there appeared to be a number of service techs or advisor present, I was told everyone was "off the clock". Tina was the service advisor that was "helping" me. From the very beginning it appeared that her attitude was focused on why she couldn't assist me, rather than trying to help me. After considerable pleading and stating that this would likely be my last visit to the dealership, another service advisor tried to find someone who could put the tire on. They finally did get the tire on, which, as I figured took them less than 5 minutes to accomplish. It was just really frustrating to deal with someone who didn't appear to want to make any effort to help a customer. More

Tina is a poor excuse for an employee. Did absolutely NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called aroul NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called arould 8:30 Sat to tell me that she had to order a part and it wouldn't be in till Wed. When the car was dropped off she was told that it was impearative that the car be finished by monday. I was leaving on Tue morning for Salt Lake City UT. She did nothing to find a part anywhere else. It was my husband that made phone calls and found the part my car needed to be fixed. We found the part in Santa Rosa at a dealers. Your service person Chris was going to Santa Rosa after he got off and offered to pick it up. But the dealer in Santa Rosa wouldn't hold it for him. So my daughter had to drive there to pick it up. (trip #2). Then I had to drive to San Fransisco to pick it up from her. (trip #3). Then I had to drive the part to you on Monday morning (trip #4). Then pick up my car later in the day (trip#5). I live near Roseville. Would I use your dealer again. Not on your life. Will I recommend you. Not on your life. Was my car fixed. Yes, but no help from you and at a cost to me of over $150 just for gas and time. Why do you have a west coast warehouse here in Sacramento, and still have to order parts and not be able to get them for 5 days. Poor business What are you going to do for me to make this better? Oh nothing!!!!! More