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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
464 Reviews

464 Reviews of Nissan of Elk Grove - Service Center

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January 26, 2018

Very dissapointed. I had an appointment at 7am to get new brakes. It took them an hour just to tell me that my rear brakes needed to be done and the front still had 40% More

by Marissa Lucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guillermo Padilla
Feb 05, 2018 -

Nissan of Elk Grove responded

Marissa, We want to apologize about the wait time for your vehicle. We notice you have an appointment this Friday. We do have coupons available on our website at http://www.nissanofelkgrove.com/service-specials. If you have any further concerns, please contact our Service Manager, Wesley Masterson at 916.405.5159.

January 21, 2018

Quick and Efficient I went in for a simple recall. Told me it would take two hours, and it did. The person who worked with me, Jasmine Hernandez, was a good representativ More

by JMC
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez
Jan 23, 2018 -

Nissan of Elk Grove responded

Thank you for taking the time to share your positive service experience with Jasmine. We are so happy to hear she went above and beyond during your visit. We value the relationship and are always here for all of your automotive needs.

November 03, 2017

Oil Change Did a great job. Didn't try to get me to do anything extra. Realized that since I bought the service plan I didn't need to pay for oil changes and gav More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chavez
Nov 07, 2017 -

Nissan of Elk Grove responded

Barb, Thank you for sharing your positive service experience with John. We truly appreciate your loyal patronage and look forward to seeing you on your next service!

June 26, 2017

Oil change This place has the best customer service ever! I was greeted right away and provided exceptional service. Markus was very professional and addressed a More

by Monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Markus Gomez
Jun 28, 2017 -

Nissan of Elk Grove responded

Monique, Thank you for sharing your positive service experience with Markus. It's great to hear he went above and beyond during your service with us. We appreciate your business and are always here if you have any additional questions.

June 26, 2017

Service departments sucks I bought my first 2017 Nissan Pathfinder at Nissan of Elk Grove everything is good until I found a defect on the headliners. I take the car to the dea More

by Braven$0121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Markus Gomez
Jun 29, 2017 -

Nissan of Elk Grove responded

Hello, This is Eric Foltz, Service Director for Nissan of Elk Grove. We spoke the other day when you came in. I want to thank you for letting me know of the issues you are encountering. My team and I are doing our best to make it right and ensure your vehicle is well taken care of. We appreciate your business and are thankful for the opportunity to make it right.

March 02, 2017

Customer service is "Excellent"!!! Today was another awesome example of why I will continue buying cars at your dealership. It's because of the "excellent" people employed at your deale More

by John Caramanoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Masterson
Mar 06, 2017 -

Nissan of Elk Grove responded

John, We appreciate you taking the time to share your experience with us. Although it is unfortunate to hear about your daughter's recent experience, it is great to hear that Wesley went above and beyond to make the situation a little better for you and your family. We truly value your business and are always here for your automotive needs.

February 18, 2017

Accused of Lying Brought 2013 Nissan 370z Nismo (Platinum Package purchased when car was purchased brand new) in today to have it inspected for steering wheel judder. More

by Proud Datsun/Nissan Owner--But Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Markus Gomez
Mar 10, 2017 -

Nissan of Elk Grove responded

This is Eric Foltz, the Service Director you spoke with at Nissan of Elk Grove. I did receive your last call and have left you two messages since. I welcome you to give me a call directly 818.284.9923 to discuss the situation further at your convenience.

February 02, 2017

Service on my 2016 pathfinder Took my car for its first service. I was a bit nervous because it's my new car. However, everything went good. From Eddie to Tommy. Tommy was amazing More

by Onelove98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Davis, Eddie Ramos
Feb 03, 2017 -

Nissan of Elk Grove responded

Thank you for the 5-star service review! We appreciate your business and hope to continue to earn your service business for all your automotive needs.

October 27, 2016

Great customer service & a wonderful staff. Ricky was very professional, polite, kind. When I dropped off my car for service and needed a rental he waited for me to return with my car rental & t More

by Shaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Davis, Jasmine Hernandez, Arlynne Desiderio, Rickey Jones
Nov 09, 2016 -

Nissan of Elk Grove responded

Thank you for servicing with us and thank you for the review.

October 16, 2016

Very happy with professionalism & service Customer since 2005 and always found the staff to be courteous and professional. On a scale of 1-10, these guys & gals get a 9.5!!! Stopped in for oil More

by Trish'sRogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2016 -

Nissan of Elk Grove responded

Thank you for being such a loyal customer, Trish. We genuinely appreciate it. Please keep coming back!

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