Nissan of Elk Grove - Service Center

Very dissapointed. I had an appointment at 7am to get new brakes. It took them an hour just to tell me that my rear brakes needed to be done and the front still had 40% I had an appointment at 7am to get new brakes. It took them an hour just to tell me that my rear brakes needed to be done and the front still had 40% left and to do it next visit. So I said ok and asked how long it would be and was told an hour and a half or two. I usually stay there but this time I got a shuttle home. Luckily I didn't have anywhere to go because after a total of 5 hours I was finally called. I arrive and was going to be charged 300+ and I had asked if they applied their own coupon and they didn't which is disappointing since customers would love to see you also want to save them money too...but you guys don't.. so we had to change that. Then my car was half assed washed and not even vacuumed. I get home to HEAR MY BRAKES SQUEAKY. Never going back to this dealership again. More

Quick and Efficient I went in for a simple recall. Told me it would take two hours, and it did. The person who worked with me, Jasmine Hernandez, was a good representativ I went in for a simple recall. Told me it would take two hours, and it did. The person who worked with me, Jasmine Hernandez, was a good representative who offered good customer service. They did a complimentary cleaning of my car and gave me a list of things I would possibly need to get done on the car. In and out. Good service. More

Oil Change Did a great job. Didn't try to get me to do anything extra. Realized that since I bought the service plan I didn't need to pay for oil changes and gav Did a great job. Didn't try to get me to do anything extra. Realized that since I bought the service plan I didn't need to pay for oil changes and gave me a credit for what I had paid for previously. More

Oil change This place has the best customer service ever! I was greeted right away and provided exceptional service. Markus was very professional and addressed a This place has the best customer service ever! I was greeted right away and provided exceptional service. Markus was very professional and addressed all my concerns kept me informed on what was going on with my vehicle. He provided Superb customer service! Kudos Markus More

Service departments sucks I bought my first 2017 Nissan Pathfinder at Nissan of Elk Grove everything is good until I found a defect on the headliners. I take the car to the dea I bought my first 2017 Nissan Pathfinder at Nissan of Elk Grove everything is good until I found a defect on the headliners. I take the car to the dealer they order the headliner to replace it everything look good but when I get home I check the car they are deep scratch all over the side of the hood near the windshield then the next couple days the windshield crack. Once again bring back the car to Nissan of Elk Grove they keep it for 5 days to replace the windshield and paint the scratches. Now I got the car home more issues occur when they replace the headliner they for to put back the seat belt holder and the roof trim is getting loose. This will be the third time going back to the dealer. I'm very unsatisfactory with the technician at Nissan of Elk Grove how careless they are with customer cars. This is my first Nissan and my experience with Nissan of Elk Grove. I scared to trust them with my services in the future because they might mess it up again. More

Customer service is "Excellent"!!! Today was another awesome example of why I will continue buying cars at your dealership. It's because of the "excellent" people employed at your deale Today was another awesome example of why I will continue buying cars at your dealership. It's because of the "excellent" people employed at your dealership. I would like to personally thank Wesley Masterson (service manager) on his kind and understanding behavior with my wife this morning. My daughter's car (formerly my 2010 Nissan Altima Hybrid) was broken into because my daughter left her car unlocked and her car keys in the car! Hence a vey expensive reprogramming of the spare key. Wesley gave us a very generous discount, which meant a lot to us, as we are on a tight budget. It is people like this employed at your dealership that will insure my continued patronage at Nissan/Mazda of Elk Grove. As it is I have bought 3 cars because of your excellent car care and service. Continue employing people such as Wesley Masterson, and I will continue buying cars. Kind regards, John Caramanoff (A loyal customer) More

Accused of Lying Brought 2013 Nissan 370z Nismo (Platinum Package purchased when car was purchased brand new) in today to have it inspected for steering wheel judder. Brought 2013 Nissan 370z Nismo (Platinum Package purchased when car was purchased brand new) in today to have it inspected for steering wheel judder. All I got in return was being accused of tracking/racing my car multiple times despite informing the consultant that is not the case. Tried to explain driving habits but the consultant was not listening to it and suggested I purchase new aftermarket cross-drilled rotors. Again, I informed him I was not racing the car and tried to inform him that I do not have this issue on a 2004 350z or 2005 Frontier which are driven more often than the Nismo. Checked out with cashier and went to leave. However, thought twice about it and confronted the consultant. I again tried to explain that I was not lying to him but the guy kept insisting that I was. Not cool especially when all I wanted was an accurate diagnosis but got the quick one based on the type of car (my car got stereotyped) and was told to by aftermarket rotors. I do not write reviews but I am happy to write this one. So hopefully, someone else will not be accused of something they did not do. Now if I had a Maxima, Altima, Juke, etc....anything but a 370z or GTR, I would not have been accused. Note: this is is the second time I brought my Nismo in for rotor issues. The first time it was noted on the invoice the caliper was sticking. I informed the consultant of this but he informed me that he does not know why the technician put that on the invoice on first visit but it was not an issue. All together, some people at this place pretty much sucks. And I do not know why I keep going back. Maybe it is because they are close to where I live or maybe it is because some people just have bad days at work and I have overlooked it. In any case, I would rather drive to another dealership to have my Nismo or any of my Nissan's worked on. 1st issue: Consultant asked if I wanted my car washed. I said yes and the next thing I know a Nissan employee is driving my car down the road in between the interstate and dealership at excess speeds. 2nd issue: Took 2005 Frontier in for a code check; Gave consultant code verbally and was informed in 3 to 5 seconds that I needed to replace my catalytic converters. I took the truck hoke and tested the sensors. Replaced sensors, no issues. 3rd issue: Consultant accused my of tracking/racing my car Anyway, long winded review. Hopefully it helps the next person. PS.. any bad ratings are reserved for the consultant. Regards More

Service on my 2016 pathfinder Took my car for its first service. I was a bit nervous because it's my new car. However, everything went good. From Eddie to Tommy. Tommy was amazing Took my car for its first service. I was a bit nervous because it's my new car. However, everything went good. From Eddie to Tommy. Tommy was amazing and got me on a extended warranty and maintenance plan. More

Great customer service & a wonderful staff. Ricky was very professional, polite, kind. When I dropped off my car for service and needed a rental he waited for me to return with my car rental & t Ricky was very professional, polite, kind. When I dropped off my car for service and needed a rental he waited for me to return with my car rental & transfered my luggage to my rental car. Nissan has an awesome Staff. Thanks Shaye More

Very happy with professionalism & service Customer since 2005 and always found the staff to be courteous and professional. On a scale of 1-10, these guys & gals get a 9.5!!! Stopped in for oil Customer since 2005 and always found the staff to be courteous and professional. On a scale of 1-10, these guys & gals get a 9.5!!! Stopped in for oil change & car wash, friendly & efficient... More