John Brooks

Nissan of Elk Grove responded

Thank you for your kind feedback. We’re very pleased to hear that you were happy with the service and that your vehicle was completed on time and returned to you in great condition. Providing a smooth and reliable experience is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need us.

Nissan of Elk Grove responded

Thank you for taking the time to share your experience. We’re pleased to hear you received such great service and that our team made the process smooth from start to finish. We especially appreciate your recognition of John Brooks, as he takes pride in keeping customers informed and making sure their service needs are handled efficiently and professionally. We value your support and look forward to continuing to take care of you and your vehicle at Nissan of Elk Grove.

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad the team was able to explain everything in a straightforward way that made the process easy to follow, and that you felt the pricing was fair and reasonable. We appreciate you taking the time to leave feedback and look forward to assisting you again when you need us.

Nissan of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear John Brooks provided excellent service and took good care of you during your visit. At the same time, we’re sorry to hear about the condition your vehicle was returned in after service. That is not the standard we aim to uphold during a service visit, Your feedback is important, and we’ll be reviewing this with the team to make sure it’s addressed and improved going forward.

Nissan of Elk Grove responded

Thank you for the kind words. We’re glad to hear you’ve had such a great experience with your Nissan Rogue service and that our team has consistently taken good care of you. We truly appreciate your support and look forward to seeing you again.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for your continued loyalty! We’re glad to hear you’ve consistently had positive experiences with our staff and feel well taken care of during your visits. It means a lot to know you will continue to trust us with your vehicle, and we truly appreciate your support! We'll be here to welcome you back in the future whenever you need us.

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thanks for sharing your feedback, and we’re truly sorry for any frustration the credit card fee may have caused, especially on a larger total. We really appreciate you taking the time to let us know, and we’re glad overall you had a positive experience. We look forward to seeing you again next time!