Had bought a car from a mom-and-pop dealership took it to Nissan where John Brooks in service took us in to check it out. turns out it was a complete lemon we hurried rushed to return it then decided to look at Nissan of Elk Grove the car that I had originally liked was unavailable. Khanh Ho pulled out all the stops, found me another car that made me forget all about the first one😉 in order to make it happen. Thanks Tommy Davis, Vu Huynh and all who helped to get me into a safe certified dependable car that I love.. . Thanks Guys
I know where to go first next time Nissan of Elk Grove
"Excellent Customer Service in their Service Department"
My experience with the service department at Nissan of Elk Grove was excellent. They’re very thorough with their explanations on their work. They fully explain what’s wrong width the vehicle and provides many options on how to fix any issues. They’re waiting area is comfortable and clean and they accommodate their customers with free shuttle rides to wherever they need to go.
Other Employees Tagged:
"John Brooks is the best"
- Miss Kitty
Love having my car serviced with John Brooks at this dealer. My car comes back better than I left it, perfectly repaired and the communication is great. I never feel taken advantage of and I can trust that my car is safe and road worthy after each service. I can not recommend this dealer and specifically this advisor enough!
"Kind and reassuring "
Had a wonderful experience with the Nissan dealership. I only planned on getting a diagnosis for my vehicle and was pleasantly surprised with the wonderful and understanding customer service I received. Without a warranty, I would not have been able to afford the repairs but Tommy Davis was really helpful and worked out a plan that I would be able to manage. Knowing that I can take my car back for any future problems and receive such high-quality service is very relieving. Would definitely recommend this dealership to anyone!
‘’EVERYTIME’’ i go to Nissan of Elk Grove to the service department, John Brooks ALWAYS takes care of me no matter the problem, John always finds a way to fix it John always greats me and always listens to what I need done, and makes it happen. There hasn’t been a time I went to Nissan of Elk Grove and left there unhappy even if John has to go above and beyond to help me John makes it happen I will continue to get all 3 of my Nissan Vehicles there at Nissan of Elk Grove with John Brooks.
- Alex Loya
To whom it may concern:
The Nissan of Elk Grove Service Department continues to show great professionalism and service. I called in early morning for oil change and spoke to John Brooks who advised me to bring it in as soon as I could. Then, I told him I needed it back at certain time and he said he'll try and do what he can. John Brooks and the service department was able to get my car completed on time without issue. Thank you Nissan of Elk Grove, and especially John Brooks for his honesty and professionalism.
"Consistently Great Dealership"
Well let see in the last 6 years I have purchased 4 Nissan s from Elk Grove Nissan ...
2 Altima;s ( one got totaled in a accident )
1 Murano (wife)
1 Rogue (Niece)
Warren and company makes the buying portion hassle free and relaxed with their no games approach.. The service department attentiveness to detail makes service after the sales seamless and efficient ..My 2nd Altima purchase was negotiated over the phone from my home while I was still in a wheelchair ..there are things in ever body life that just works well , Elk Grove Nissan falls into that category
Cisco Tac Engineer
"EXTRAORDINARY CUSTOMER SERVICE AND AMAZING EXPERIENCE!"
- Vic Cadnea
From my very first car I bought from Nissan to several others, I've had nothing but the "best of the best" at Nissan. Whether I walk through the sales or service departments, all of the people are so nice and excited to help, from Khanh if he sees me in the sales room, to Kelly, John, and Miguel in service. They're all ready to greet me with a smile.
"excellent customer service on Mr. Tommy and John Brooks "
i just want to say that tommy davis and john brooks the way they treat me god bless them their
excellent customer servicewill make us come back to the dealer
great people at elk grove nissan
god bless you guys
from khalida j ahadzadah 925-421-4786
"Excellent Experience in Service and Purchse of car"
Because of the excellent service by Matt Ling, I have purchased another Altima. I won’t switch to another dealership and lose the best mechanic.
Other Employees Tagged:
, Matt Ling