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427 Reviews of Nissan of Elk Grove - Service Center
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October 21, 2008
On October 9th I got to Nissan of Elk Grove at 10:30am. I need an oil change along with 2 bad tires to be changed. As soon as a walked into the service dept a gentleman came and asked me what I need help wit need an oil change along with 2 bad tires to be changed. As soon as a walked into the service dept a gentleman came and asked me what I need help with and I explained to him. He then directed me to a gentleman sitting at his desk and he began to help me and assemble the invoice for my car repair. I sat in the waiting room and waited for the repairs to be done. Around 11:45 I looked in the service area to see my car still on the lift w/o tires and I began to wonder how much long for I had to be at my job at 1:00. I asked the gentleman at the desk that had helped me how much long it would be and he went to check, told me it would be about 30 more minutes, the workers were mounting the tires onto the wheel. 12:30 they had finished mounting the tires and drove my car out of the shop, eager to leave I had went and asked if my car was ready and he told me they took it to get vaccumed and washed, I told him they didnt have to for I had to leave. The gentleman then asked one of the ladies behind the payment counter to let the techs know that they dont have to wash the car and she responded saying, "oh the car is outside their not cleaning it at the moment their in a meeting for the next hour and a half". I was upset then because that told me if I had said nothing i would have been waiting for no reason. Ive come to Nissan for all my repairs and this one time was the only time I was disappointed. I know Nissan does and can do better then that but that day I was disappointed with the service being that it took 2 hours just to change 2 tires and a oil change. More
by JoseBon25
Employees Worked With
John Brooks
Helpful October 20, 2008
Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful.Sorry I did not remember the woman service advisors name but she was very knowledgable and helpful. This will stop me from completing your survey again More
by cwiseley
Employees Worked With
not remembered
October 18, 2008
I made an appointment online to find that I didn't have an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services an appointment. Apparently my automated appt wasn't manual listed onto their appt sheet. We picked up my car past and after paying for services, I assumed my car was fixed so I didn't check to see if it had been until the next morning, but low and behold it wasn't fixed at all. I called the next morning and to come in again. When picking up the car the 2nd time we'd talked to Danny Singh the tech who gave tips on how to prevent my problem. It doesn't work reliably so to this day I still have the problem. I'm reluctant to take my car back in and possible pay again for the time and effort for something they apparently don't have the expertise to fix. More
by vcamilo
Employees Worked With
John Brooks, Danny Singh
October 14, 2008
I noticed that the oil change showed my next visit should be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than neede be at 73500 but I brought my car in at 70898. I felt like they were trying to get me to spend more $ sooner by bringing my car in earlier than needed. Wehn I called, they said it should be every 3500 miles for an oil change but previously, they've been recommending 5000. I don't know why this happened. I felt taken. More
by taken_6
Employees Worked With
Unsure
October 08, 2008
Car was scratched on the door and had to be fixed. Once the complaint was brought to personnel on staff, car was taken and repaired as they were minor scratches. Since this last service, brake light wil the complaint was brought to personnel on staff, car was taken and repaired as they were minor scratches. Since this last service, brake light will come on when car accelerated from stopped position. A different sound comes from the wheels now from before the reapair (the car only has 30K). When windshield wipers were replaced, it was not replaced with the stock model. A more inexpensive one was replaced instead. Thank you for your consideration. More
by Renato Murrer
Employees Worked With
Don't remember. It was a sunday afternoon shift
October 03, 2008
I had a wonderful experience with Mike. He was responsive to my needs and questions. I was happy with the level of service he provided. After dealing with previous car experiences at this Nissan, I finally h to my needs and questions. I was happy with the level of service he provided. After dealing with previous car experiences at this Nissan, I finally had a great level of comfort. He called me in a timely manner to discuss issues with my car and gave me options. He also assisted me with purchasing an extended warranty. I felt my car was in good hands. When I get my car back from Nissan, it is not always that clean. Other than that, my experience was wonderful! Thanks Mike. More
by kishaunthorntona
Employees Worked With
Mike (last name?)
October 03, 2008
The courtesy car experience was my biggest problem. My bill was in excess of $1000 drove the courtesy car less than 35 miles & the guy made me take the car back to a service station to replace the fuel I bill was in excess of $1000 drove the courtesy car less than 35 miles & the guy made me take the car back to a service station to replace the fuel I used.I think this was outrageous!!!!Tina was pleasant to work with. More
by tombussey
Employees Worked With
Tina Long
October 02, 2008
I purchased my 2007 Nissan Altima in August of last year, and I have had all the scheduled maintenance done at Nissan of Elk Grove. During every visit, I have found any employee I have come into contact wit and I have had all the scheduled maintenance done at Nissan of Elk Grove. During every visit, I have found any employee I have come into contact with to be friendly, courteous and professional. More
by LEWilkinson
Employees Worked With
Mike Burke
September 28, 2008
The overall expperience was excellant, Tina Long was very professional and prompt in letting me know the status of my repairs.She also has great customer service skills,moreover i am staisfied with all the s professional and prompt in letting me know the status of my repairs.She also has great customer service skills,moreover i am staisfied with all the services that were provided for me including the shuttle service. More
by jeffjones
Employees Worked With
Tina Long
September 27, 2008
It has been my experience that dealing with Nissan of Elk Grove I have had nothing but exceptiional service and attention to detail. I do not take either one of my cars any place else for service. I have Grove I have had nothing but exceptiional service and attention to detail. I do not take either one of my cars any place else for service. I have been dealing with Mike for quite awhile now. I am totally satisfied with his courtesy, his friendliness, and his efficiency. More
by webhoundter
Employees Worked With
Mike Burke
