Nissan of Elk Grove - Service Center

My truck was suppose to be ready on a Wednesday afternoon, so I had a friends go pick it up for me. Once she was there she was given a bill of over $400 when I had already been told it would only b afternoon, so I had a friends go pick it up for me. Once she was there she was given a bill of over $400 when I had already been told it would only be $50 because the work was covered by the extended warranty. Then the service advisor that was taking Tina's place realized he had not made note of that. Then my friend noticed that the truck had the same problem it was taken in for. Turns out the technician never took care of the problem and had only taken care of a recall that was needed. So I didn't get the truck until Saturday morning. Customer service was great, but I think there is too much going on and lack of communication due to changing shifts was the problem. More

I came in because my check engine light was on. The problem was discovered and corrected and I was able to leave in the amount of time that had been estimated. I received excellent service from Mr. Br problem was discovered and corrected and I was able to leave in the amount of time that had been estimated. I received excellent service from Mr. Brooks. He was courteous,friendly and patient. I say that because after the car was ready to go I remembered another problem I had experienced since I owned the car and he graciously sent it back to be checked out. More

I found this experience to be very refreshing. Ms. Solorzano was a joy to work with. I was totally impressed with her knowledge. She certainly takes pride in the work she performs for you. You must Solorzano was a joy to work with. I was totally impressed with her knowledge. She certainly takes pride in the work she performs for you. You must be proud that you have such a person representing you. I came in at a horrible hour with a very dead battery and Ms. Solorzano saw that I left with my car all taken care of. More

Dealing with the personnel of Nissan of Elk Grove has always, to date been a satifying experience. It's also nice to be able to relax with a cup of coffee, doughnuts, newspaper and watching satellite te always, to date been a satifying experience. It's also nice to be able to relax with a cup of coffee, doughnuts, newspaper and watching satellite television which are all provided by them. My rating on the price I paid, I'm sure is not surprise. I know it would be cheaper to go elsewhere but I value my car just as much as Nissan does. More

well ,all you you guys (NISSAN) give a exelent service , the best deals in the area and the tratment you give me is exelent i cant ask for more but all these is thanks to managment , thanks to them for ha the best deals in the area and the tratment you give me is exelent i cant ask for more but all these is thanks to managment , thanks to them for have NISSAN ELKGROVE the way it is !!!!!!!!!!!!!!!!!!!!!!!!! thanks att Chris Guerrero . More

We were happy to have the good service we received. It was a little frustrating to have to bring our car back the very next day for an adjustment on the brakes and a dead battery, but your dealership was was a little frustrating to have to bring our car back the very next day for an adjustment on the brakes and a dead battery, but your dealership was fair to us when helping with our sudden dead battery from the original work. More

Cruz was all of the following: professional, efficient, calm, friendly, helpful, courteous, and so many other positives. Your company is lucky to have an employee like Cruz Solorzano. Thank you for havin calm, friendly, helpful, courteous, and so many other positives. Your company is lucky to have an employee like Cruz Solorzano. Thank you for having her be my service representative. Dale Esperante More

I cannot remember the name of the girl who helped me, but I was extremely pleased with my service. I found out I was overcharged...which was not a problem by any means, and there was no problem whatsoever ge I was extremely pleased with my service. I found out I was overcharged...which was not a problem by any means, and there was no problem whatsoever getting refunded the amount I was overcharged. The service went faster than I thought it would and I was treated very well. More

The service I have recieved at Nissa of Elk Grove has been nothing but great, from the minute I arrive. Their is always someone their to greet me. They realy make me feel at home. The waitinr room offer been nothing but great, from the minute I arrive. Their is always someone their to greet me. They realy make me feel at home. The waitinr room offer me the use of the computer so I can read my email. I also get the opportunity to talk with the salesperson who sold me my nissan. More