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428 Reviews of Nissan of Elk Grove - Service Center
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May 28, 2008
The Customer service advisor is rude and has very poor customers services skills. My wife witnessed her giving customer false information and then heard her telling another employee on what she had done. customers services skills. My wife witnessed her giving customer false information and then heard her telling another employee on what she had done. She does not know enough about vehicles and has a hard time explaining repairs properly. She tried to sell me parts for my vehicle that I did not needed for the repairs. I was told the part were a special order. They had the parts needed to fix my vehicle the entire time; she just ordered other parts that were not needed. I called the Services Manger “Rob” and left a message on his voice mail but received no reply. I will be telling all my friends, co-worker and family members about this incident. I will encourage them not to ever buy or get their vehicles serviced vehicle at this dealership. More
by mdhalix
Employees Worked With
Tina Long
Helpful May 26, 2008
I was charged 110 dollars to be told that to change the part of my car seat would be $1,000.00. I had no explanation, no options of what to do. nothing. Besides, I think that the problem of my car seat ha part of my car seat would be $1,000.00. I had no explanation, no options of what to do. nothing. Besides, I think that the problem of my car seat has to be repair by Nissan , because is a matter of security. I think you should make a recall on all Nissan Murano that have the same problem. I am going to send my complaint to the The Insurance Institute for Highway Safety. Also to the goverment. More
by diaz2008
Employees Worked With
tania and nancy
May 23, 2008
I was very impress with the overall service I receive at your Service Dept. and I would Recommend Nissan of Elk of Grove to all of my friends and family. your Service Dept. and I would Recommend Nissan of Elk of Grove to all of my friends and family. More
by burchette
Employees Worked With
2
May 20, 2008
I was satisfied with the service. However, when i asked questions regarding future services that I needed to get for my car I do not feel i recieved the information I requested or the response was not clea questions regarding future services that I needed to get for my car I do not feel i recieved the information I requested or the response was not clear enough. Thank you. More
by smeza
Employees Worked With
Unknown
May 19, 2008
I enjoyed my visit and everything was taken care of that I came for. I have small children and was able to keep them happy with the refreshments provided and televison from your "sister" dealer while we wai I came for. I have small children and was able to keep them happy with the refreshments provided and televison from your "sister" dealer while we waited. Thank you very much! More
by peterw
Employees Worked With
7500 service/oil change
May 09, 2008
The appointment setting and scheduling over the phone was friendly and highly professional, however, I have to take car back because key lock does not open trunk making it necessary for me to have to return friendly and highly professional, however, I have to take car back because key lock does not open trunk making it necessary for me to have to return for further service. Also, I was told that appontment would take no more than an hour, but had to wait more than two. I thought that having an early morning appointment would have gotten my work done on time. More
by CarlosReyes
Employees Worked With
NA
May 06, 2008
Nissan of Elk Grove has always had the "Can Do" attitute. I appreciate that so we don't waste time. I have had all my services done at this dealership even though other dealerships are closer to my home. I I appreciate that so we don't waste time. I have had all my services done at this dealership even though other dealerships are closer to my home. I trust their judgment. Thank you. Debbie Cranston More
by debcran
Employees Worked With
John Brooks
May 05, 2008
John has helped me on several occassions, and he is always courteous. Even before having an encounter with John, Elk Grove Nissan is always outgoing when it comes to pleasing their customers. I have do always courteous. Even before having an encounter with John, Elk Grove Nissan is always outgoing when it comes to pleasing their customers. I have done transactions in just about all departments ie: service, sales, parts, quick lube and they are always very helpful, friendly and as prompt as they can be. More
by sassycassi
Employees Worked With
John Brooks
