Nissan of Elk Grove - Service Center

Superior Customer Service Nov. 1, 2019 Hello my name is Penny Washington I think management should know about excellent Customer Service when I bring my Nissan Sentra for Serv Nov. 1, 2019 Hello my name is Penny Washington I think management should know about excellent Customer Service when I bring my Nissan Sentra for Service. I like being assisted by Elena Flores she has skilled interpersonal skills. Elena Flores has excellent Customer Service she always does a good job she is a good listener and good problem solver. Thanks Elena! More

Great People and Excellent Service I was assisted by Elena Flores who was very knowledgeable, polite and respectful when I came in to the office about my problem with the Check Engine L I was assisted by Elena Flores who was very knowledgeable, polite and respectful when I came in to the office about my problem with the Check Engine Light, not only was she able to coordinate the service in a timely manner and provide a good and courteous service as well. Highly recommend this company, their cars and excellent service. You won't get frustrated. Thank you. More

Ralph provided excellent service. I was deeply impressed with the outstanding service provided by Ralph. He is courteous and efficient. He represents the company very well and is an as I was deeply impressed with the outstanding service provided by Ralph. He is courteous and efficient. He represents the company very well and is an asset. More

Elena provided excellent customer service and kept me updated often regarding the status of my car; the mechanic manager was very helpful and kind. Great job! updated often regarding the status of my car; the mechanic manager was very helpful and kind. Great job! More

Service and Care At Its Best! Over the years, my family and I have purchased a number of vehicles from Nissan of Elk Grove due to the company making buying a vehicle a comfortable Over the years, my family and I have purchased a number of vehicles from Nissan of Elk Grove due to the company making buying a vehicle a comfortable experience. After a few poor experiences with the service center, we starting buying extended warranties so that very basic issues with the car that should be automatically covered without question would be covered without question. We were just about to take are car buying elsewhere after a couple of very poor experiences in service and then we can across Elena Flores. She is one of the service advisers with Nissan of Elk Grove. She has shown to have the customers best interest in mind 100% of the time. She has worked to keep my daughter, son, mother, wife and of course myself safely on the road and is always honest and open when dealing with our vehicle repairs. We are not afraid to spend money to repair our vehicles, it just needs to make sense and we want be treated with dignity and respect. Elena always goes above and beyond every time to ensure our satisfaction. If you looking to purchase a Nissan, this is the place. We still buy from Nissan from Elk Grove 100% due to the care we receive from Elena. I rarely write reviews but I felt that I needed to share my experience with others, especially those who have had poor experience with car buying or service in the past. Thank you Elena! More

Amazing service 2 weeks ago I brought my 2014 honda accord to elena Flores at Nissan! She was so attentive and kind and funny! She seen I had my kids and did her best 2 weeks ago I brought my 2014 honda accord to elena Flores at Nissan! She was so attentive and kind and funny! She seen I had my kids and did her best to get me in and out as fast as she could! She even got them snacks and drinks and paper for them to color!! My experience was great with her she even had my car washed usually don’t get that at Honda so was very much appreciated!!! Definitely will be coming back for my further car services thanks again elena you are amazing !!! More

Worst nissan service department in Sacramento area Worst nissan service department in Sacramento Area no appointment and no professional attitude, they hire young people with no experience in cars only Worst nissan service department in Sacramento Area no appointment and no professional attitude, they hire young people with no experience in cars only they will keep pushing you to give them good rivew to make someone happy in the upper management went to roseville Nissan and they were just the opposite. More

Excellent Service!! Second time I have brought my car to Ms Florez and she takes great care of me everytime my maintanence is due. Every problem I have brought to her she Second time I have brought my car to Ms Florez and she takes great care of me everytime my maintanence is due. Every problem I have brought to her she has solved. This woman deserves a raise or 2 More

Above and beyond, always ensuring quality customer service! Elena has been exceptional! Her patience and perseverance with a 3rd party extended warranty claim has made a nightmare situation manageable. She is Elena has been exceptional! Her patience and perseverance with a 3rd party extended warranty claim has made a nightmare situation manageable. She is thorough, attentive, and helps her customers to understand issues as they arise. I have been more than impressed with Nissan Service in the last 5 years, but Elena is the best service specialist I have worked with at Nissan Elk Grove! More

Above and Beyond My experience buying my used vehicle was not the best, but Elena did a fantastic job of restoring my confidence in the dealership and the service depa My experience buying my used vehicle was not the best, but Elena did a fantastic job of restoring my confidence in the dealership and the service department. Thank you for all the help and for going above and beyond with your customer service. More