Nissan of Marin

A great example of "service, integrity, and trust" My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, an My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way. Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin. I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do." Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had. Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage. Because of you three, Nissan Marin has two new customers and advocates, for life. More

Satisfied Customer Drove from the Central Valley to purchase a Nissan Altima and Ren Brinones was great on sending me everything I needed at a timely manner. Definitely Drove from the Central Valley to purchase a Nissan Altima and Ren Brinones was great on sending me everything I needed at a timely manner. Definitely recommend going to him on any future purchases More

ren was great Ren Briones listened well and was calm, patient and very helpful! He kept it light and had a sense of humor. Would go back to him again. Ren Briones listened well and was calm, patient and very helpful! He kept it light and had a sense of humor. Would go back to him again. More

My new Nissan They are very friendly they gave me a great opportunity to buy my car The guy who helped me was really really nice with a lot of experience. My wife a They are very friendly they gave me a great opportunity to buy my car The guy who helped me was really really nice with a lot of experience. My wife and I are very happy with the car More

Happy Customer My wife and I drove from the Sacramento area to look at a used ML 350 Mercedes. Ren Briones was very helpful and very professional. We got the vehicle My wife and I drove from the Sacramento area to look at a used ML 350 Mercedes. Ren Briones was very helpful and very professional. We got the vehicle we wanted and had pleasant buying experience. It was painless. Nissan Marin will be our first choice when comes time to buy another car. K. Johnson More

Be Careful Be careful…. Thought of sharing my after car buying experience with Marin Nissan, hope this will be useful for few people. I b Be careful…. Thought of sharing my after car buying experience with Marin Nissan, hope this will be useful for few people. I bought Nissan Rouge from this dealer and maintenance pkg as well. 1) I did not receive my DMV license plates for more than 2 months, I called dealership then they told me that my address was messed up, DMV sent license plates to wrong address and then to dealer later. Marin Nissan didn’t care about contacting me until I enquired about it. They sent it to my correct address and I have been told that they will update the address, so that DMV will have correct address. 2) I bought maintenance pkg, it was supposed to be for 3 yrs/75000 miles and that’s what I have been told, but they messed up and entered 3yrs/30,000 miles. When I took my car for service, other dealer notified me that it was not correct. I called Marin Nissan 5-6 times to talk about all these, every time they took my number and told me that someone will contact me, but it did not happen. After so many frustrating attempts, I was able to talk to someone from dealer and I have been told that they can’t update my address or change my maintenance pkg(asked written proof for 3yrs/75000)…seems very simple. More

Ren Brinones amazing sales etiquette Ren Brinones was calm, patient and listen to my wants and needs in the vehicle that I was seeking for. Ren Brinones was calm, patient and listen to my wants and needs in the vehicle that I was seeking for. More

amazing experience with the dealership I had such a wonderful experience with this dealership especially with the help of Ren Briones. He make sure we are happy with our the car we choose a I had such a wonderful experience with this dealership especially with the help of Ren Briones. He make sure we are happy with our the car we choose and the right price. You can't beat the right price with a right vehicle. I would really recommend this dealer with my family. More

Fast, professional and detail oriented. A true WOW service. Bryan was the most courteous car sales/ acquisition manager I have ever met. He made the process very painless and even picked up the truck from my ho Bryan was the most courteous car sales/ acquisition manager I have ever met. He made the process very painless and even picked up the truck from my house. He found my truck on craig's list, reached out to me and was very kind during the whole process. The price I was quoted was the price I received for my car, truly amazing. All of the paperwork was ready and all I needed to do was sign. If I am every in the market for a car I would highly recommend Bryan and Nissan Marin. More

Blown Away by Excellence Bryan Ericson was amazing. He reached out to me via email after I posted my car on Craigslist. I was apprehensive at first because of how simple he Bryan Ericson was amazing. He reached out to me via email after I posted my car on Craigslist. I was apprehensive at first because of how simple he made the process seem. After communicating with several other dealerships, Bryan's offer was the most attractive and he was the easiest to work with!!! Not only did he COME TO SF for pick my car up (on the BUS no less...TWICE), he also had all the paperwork ready to go and with just a few signatures, they were off! He worked with me at my pace and there was no pressure. I was skeptical at first bc of how simple made this whole process. It was seamless, perfect...and I would recommend over and over again. Thank you thank you thank you, Bryan! More