I would not recommend Northbay Hyundai/Nissan for ANY - Lanakila
I would not recommend Northbay Hyundai/Nissan for ANY vehicle purchase.
I bought a used car from them in November, and less than 8,000 miles and five months later, it needs a complete transmission replacement at a cost of nearly $8,000.
Either the vehicle was not properly inspected before being sold, or the dealership was aware of the issue and sold it anyway. Neither scenario reflects the trustworthy, customer-focused image they advertise.
What was even more disappointing was the response I received when I contacted management. Instead of showing any concern or willingness to help, I was told, "This is the risk you take when buying used cars."
I understand that used vehicles can have unexpected issues, but a major transmission failure after only a few months and 8,000 miles is not what most people would consider reasonable. The lack of accountability and customer service was extremely disappointing.
I will not be purchasing from Northbay Hyundai again.
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