About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Nissan of Melbourne - Service Center

3.5

46 Lifetime Service Reviews

440 S Harbor City Blvd, Melbourne, Florida 32901

46 Reviews of Nissan of Melbourne - Service Center

Sort by Write a review
June 04, 2018

"370 Black Cherry Z"

- Tiki0218

Matthew was a awesome sales person!!! We felt very comfortable & relaxed with buying our car from him!!! When I had questions about the car after buying it he was right there to answer & take care of anything we asked of him!!! Nissan of Melbourne has a real “ Gem” in having Matthew as a employee!!! We look forward to doing business with Matthew Messer & Nissan in the future & referring family & friends to Matthew & Nissan of Melbourne!!!! Thank you 😁😁

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Messer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joshua Leggee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Adam Ruehman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
MK Rizeak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 06, 2018 -

Nissan of Melbourne responded

Thanks for the feedback! We want every customer to feel comfortable and relaxed at every step of the sales process, and it is great to hear that Matthew made sure of that for you. Thanks again for your review, and we look forward to seeing you here again soon! Enjoy your new Nissan 370Z!

March 31, 2018

"Great service"

- Stefpathfinder

Josh got my Pathfinder in with no appointment on a Saturday, at 1:00, and had it done for me the same day. He even stayed late to make sure I got my car back. Excellent service

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Leggee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Bush
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 24, 2018 -

Nissan of Melbourne responded

We truly appreciate you taking the time to leave us such a great rating and feedback! It was a pleasure doing business with you and we do hope you come back again.

March 31, 2018

"Horrible customer service"

- CurtisB

This review is directed towards the service department. I will start from the beginning of my experience. 1 week ago I brought my vehicle in for an oil change and a new battery. After all was said in done during the visit they pulled the vehicle out and I left the shop while unknowingly driving with the undercarriage area of my vehicle not being secured or fastened properly. The next morning while walking to my vehicle I observed the unfastened piece underneath dangling precariously. Making a trip to Melbourne is inconvenient and is far out of the way from me so I planned to return the vehicle to the shop to secure and tighten the piece properly during my next trip to Melbourne. I called the service department and spoke with an associate named Joshua who explained that they were open until 7pm. I told him my situation and told him at 5:45 that I was already enroute down to Melbourne and I was 45minutes away. He then said sorry all of the techs leave at 6:30(contradicts the 7pm time he said) and I would have to bring the vehicle in the next day. He was not in the least concerned about my situation as a customer nor the mistake that his department made. He was short and flat and did not even apologize for the inconvenience that the poor quality autoshop caused. So in conclusion steer away from their service department and for me this extends beyond and to their whole dealership. Ive purchased my last 2 vehicles from them, however, I will no longer be doing business with them due to this poor customer service experience.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Joshua Leggee
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2018 -

Nissan of Melbourne responded

Thank you for reaching out to us, Mr. Brooks. We are sorry to hear about this situation. Our intention is never to make our customers feel inconvenienced in any way, and we would like to help you as much as possible. Nalita Rajkumar, our Owner Loyalty Manager, is aware of this situation and would like to hear from you. Please call her at (321) 723-2941 when you are able. Your business is important to us, and we hope to continue working with you in the future. Thank you!

November 08, 2017

"Josh was great, he made sure all my questions were answered,"

- Ourwoody

Josh made me most comfortable and ensured that I received all benefits and discounts I was entitled to. He made sure all my questions were answered.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Leggee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 10, 2017 -

Nissan of Melbourne responded

Thank you for your review! We are so happy you had a good experience with us! Josh will be so pleased to hear your compliments! Come back and see us again soon!

July 03, 2017

"Can't Get the right raditor for my car Have had it for week "

- rbar

The Product from Nissan doesn't fit!!!I have explained to Kelley that this car was one of the first on the lot in 2005. She was to contact me today 07/04/2017 but have not heard back nothing new for Nissan if you don't call you could grow old waiting. They say just keep enjoying the car you have. My car was supposedly the New 2006 Altima Model. I have later found out that later they changed the Transmissions in their next release of the same Model. Maybe that they needed to get the new 2006 Model out it was put on a 2005 chassis and Motor and called it the New 2006 Model which would be a fraud. The Rental they gave me is sub standard compared to my car. It's a 2016 Versa Crank down windows have to use a key to get in no key fob. Just a very uncomfortable car very hard for my elderly Mother to get in and out of. I am so disappointed with Nissan of Melbourne that they treat their loyal customers like this. This time I'm not sorry about my post. You need to do better for the prices you charge just for regular maintenance.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Kelly Nading
Jul 05, 2017 -

Nissan of Melbourne responded

rbar, We appreciate your patience as we try and resolve this issue as timely as possible. Kelly contacted you 07/03/17 and explained that she would notify you as soon as she received a response from Nissan about the part and when it was to be sent to our Service Center. Unfortunately, we have not received the part as of today (07/05/17) but rest assured, we will be contacting you as soon as we receive any updates. If you have any further concerns, please don't hesitate to contact our Owner Loyalty Manager, Nalita, at (321) 723-2941 Sincerely, Greg Roberts, GM

June 05, 2017

"Disrespectful"

- Ineundee

So im in waiting for service and i see this guy asking the gm why it takes forever too get a simple oil change dine...all of a sudden the little guy (Greg Roberts) got hot and went to attack the guy who was complaining who was carrying an oxygen tank at the time...one of the other employees had to hold him back....never again

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Greg Roberts
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 05, 2017

"What happened here???"

- Tomf3823

Nissan of Melbourne used to be great. As of the last year or so it's service department has fallen apart. I went in for the last time today, for an oil change. Met by a. Ice lady and told her I needed an oil change. She asks a mechanic how long , he say 2 1/2 hours. I said that was no good and than I am told an hour. That was fine. I walk in and the service mgr Phil, is speaking loudly tell him at least an hour and a half. He was rude. Go in to speak to mgr Greg Roberts. Well when I told him I was going to write to Nissan Corporate he lost his mind. This dealership used to be on point. It has fallen apart. I used to get All my service done here. However , due to the disarray I now use Sears. Your loss. I just purchased four new tires week from Sears. You are treated with respect . Today, I was going to get my oil changed and consider buying anew Nissan. Never again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Greg Roberts
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 02, 2017

"Service rip off"

- Lillee32940

Brought my car in and asked them to take out broken screw in my antenna. They said someone poured a chemical on it and it was melted so I'd have to pay $350 for a new antenna. Told them there was no way it was melted... they said it most definitely was. I went home a got a needle nose pliers and unscrews it in three seconds. Called them to tell them. They said it looked like it was melted..No "sorry". No desire to make things right.Expect to be ripped off.. don't go here for service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
RON
January 09, 2017

"Great service department with reasonable prices."

- MK

Have had my 2013 Nissan Maxima serviced for routine maintenance for the past year. Quality service is always provided at a good price. Thank You Nissan of Melbourne!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service-Carol
Jan 10, 2017 -

Nissan of Melbourne responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Nissan of Melbourne, we value our customers and we look forward to seeing you on your next visit. All the best, Greg Roberts - General Manager

December 01, 2016

"Routine Maintenance"

- retired and happy

Took my 2016 Pathfinder in for the scheduled 5000 mile oil change. I was given free oil changes for three years (but hesitant to believe because nothing seems to be free today). But guess what - it was absolutely free! My invoice came to $0.00! Thank you Nissan of Melbourne!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Broughman
Dec 02, 2016 -

Nissan of Melbourne responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Nissan of Melbourne. If there is anything more that we can do, please come back and see us again. Take care! Kind regards, Greg Roberts - General Manager

1
...
1 - 10 of 46 results