Nissan of Mobile

My last couple of visits have NOT been all that inviting. I’m used to working with Eric, the nice representative. However, during the last two visits, I’ve had to work with another rep (Daniel). During today I’m used to working with Eric, the nice representative. However, during the last two visits, I’ve had to work with another rep (Daniel). During today’s visit as well as my last one, his energy level and customer service skills have lacked. Upon arrival, ot appeared that I was ignored for the first few minutes even though he wasn’t with an actual customer. It wasn’t until another customer walked up that he decided to assist me. I’m used to Eric eagerly greeting me at my car door. Today’s visit started with him telling me that it wasn’t time for an oil change (I.e:, he was too lazy to walk over and check the mileage/sticker initially). Instead, he asked “me” what the mileage was ( I honestly couldn’t remember). Next, he appeared to “question” whether or not I had an actual appointment ( I DID). Finally, he refused to accept a coupon that I KNOW that he accepted during my last visit. On the way home, I also somewhat questioned the service recommendations ( filters). The filter he showed me was disgusting. It appears that he likely should have brought this to my attention during my last boss it in February. I simply don’t recall him showing this to me. Otherwise, I definitely would not have let it get to this point. Overall, Daniel needs work where his customer service skills are concerned. More

Very professional employees. We enjoy working with Erik. Keep up the good work and we will be steady customers. We enjoy working with Erik. Keep up the good work and we will be steady customers. More

They don’t pay attention to detail . I leave details on what I want done on my vehicle usually with a coupon. Rarely do they apply the discount and rarely do they apply all my request. I leave details on what I want done on my vehicle usually with a coupon. Rarely do they apply the discount and rarely do they apply all my request. More

My wife and I went in today strictly just looking and ended up purchasing a 2023 Nissan Rogue. Colton was very helpful. He never once spoke down to us and made sure we were good with everything the whole ended up purchasing a 2023 Nissan Rogue. Colton was very helpful. He never once spoke down to us and made sure we were good with everything the whole time. Each worker in the office also came by and spoke to our 7 month old daughter. They were all so friendly, and made sure we were taken care of! We will go back for anymore vehicles!! More

Very patient. Good communication/friendly. Willing to work on my sons car until fixed even though it was a major task. Good communication/friendly. Willing to work on my sons car until fixed even though it was a major task. More

Erik and Nissan of Mobile service department provided the very best service for my vehicle! They ALWAYS do. I've been a customer of Nissan of.Mobile for years, and the service is always excellent! very best service for my vehicle! They ALWAYS do. I've been a customer of Nissan of.Mobile for years, and the service is always excellent! More

Fast, friendly service. I highly recommend! Service was provided within the time frame I was given. I highly recommend! Service was provided within the time frame I was given. More

Comfortable environment. I love my service writer, Eric. He is a hard worker, very kind, and informative. I love my service writer, Eric. He is a hard worker, very kind, and informative. More

Great place to buy a car and service department is top ranked I don’t let no one else touch my cars ranked I don’t let no one else touch my cars More

I was in the car business for 23 years, with Buick, Pontiac, GMC and Honda until 1992 in Colorado when I moved over to Saturn and remained with them there and in Pensacola until they closed in 2008. So Pontiac, GMC and Honda until 1992 in Colorado when I moved over to Saturn and remained with them there and in Pensacola until they closed in 2008. So, I respect and search for honesty, integrity, sincerity and professionalism and was so happy to see that in this team. Starting with Keosha, who was so sweet and knowledgeable to myself, my wife and my mother-in-law who is visiting from Colombia. My mother-in-law and I were there for several hours and Keosha was working so hard to accommodate us and made it feel like a very short time there. Keosha knew that my vehicle was totaled and I was in need and understood those needs, always with a bright smile. I would like to also give a special appreciation for Dakota, who willingly helped us in any way that he could for Keosha and shared some stories with me as we conversed. Also, Colton was so energetic and helpful and constantly seeing how he could assist and was much appreciated. Then I had a brief interaction with Denny, using humor to cope with the complexities of the system as we ran my deposit. And last, but not least was Jon, who is a true professional who finds a way to make one feel very comfortable throughout all of the paperwork, even though in our case it was not a financing situation for the dealership. The dealership and team will have my loyalty and referrals because it's a very short drive from Pensacola to have such an amazing car purchasing experience. Thank you again!!! More