Nissan of New Rochelle

THE WORST NEVER HAD A WORSE EXPERIENCE IN MY LIFE! I bought a pre owned 2018 GTR that came without a SD card in the navigation system. The infotainment system n NEVER HAD A WORSE EXPERIENCE IN MY LIFE! I bought a pre owned 2018 GTR that came without a SD card in the navigation system. The infotainment system never worked properly since i bought the vehicle, but i did not know why. I live 100 miles away from this dealership so i serviced my car at a Nissan dealership closer to me, which informed me why the infotainment system didn't work, and told me the car definitely should've came with an SD card in the navigation system ( i thought so too for 100 grand) so i called Nissan of new Rochelle and they said someone would call me back. Never happened. So i called again, same story, "someone will call you back". Nothing. After this went on about 20-25 times of calling a manager finally called me, and said he will take care of it. GREAT! Nothing happened. So i called again. And again. And again. And again. And again. And again. And again. Each time they have the audacity to tell me that someone will call me back after transferring me multiple times and "taking down my phone number". This place is pathetic. Take your money elsewhere. You will save weeks of your life, white hairs, and a car that doesn't work. More

Outstanding Sales Professional- Elias Nunez Elias was so helpful in helping me purchase my new Altima. Very trustworthy salesperson. Elias also helped my lease my previous Altima 3 years ago. Elias was so helpful in helping me purchase my new Altima. Very trustworthy salesperson. Elias also helped my lease my previous Altima 3 years ago. He is a pleasure to work with. Most professional.! More

Horrible customer service from Nicole! For first time car b Horrible customer service from Salesperson Nicole. It seemed like she didn’t want to be there. It was my first time buying a car. Attitude from begin Horrible customer service from Salesperson Nicole. It seemed like she didn’t want to be there. It was my first time buying a car. Attitude from beginning to end of the customer experience. Not helpful whatsoever. Smh More

Owen good salesperson If you want see anybody from new Rochelle Nissan see Owen he’s nice out going person and he goes all the way for you to get a car .So please see him If you want see anybody from new Rochelle Nissan see Owen he’s nice out going person and he goes all the way for you to get a car .So please see him I’m very happy with him More

Trade in my car Staff was exceptional, professional and courteous Went above and beyond for my wife and I. Long wait but they made the time pleasant. Would strongly Staff was exceptional, professional and courteous Went above and beyond for my wife and I. Long wait but they made the time pleasant. Would strongly recommend. More

Tirelessly work and worth the time Miss Deborah went above and beyond to get me the car I wanted and worked tirelessly to make sure that I was satisfied with the car. Thank you for all Miss Deborah went above and beyond to get me the car I wanted and worked tirelessly to make sure that I was satisfied with the car. Thank you for all your do ma’am. More

Cautionary Tale - Don't Do Business with them This is a cautionary tale! Every negative connotation of buying a used car you can possibly imagine is exactly what I experienced. I started b This is a cautionary tale! Every negative connotation of buying a used car you can possibly imagine is exactly what I experienced. I started by calling from cars.com on a 2014 Tesla that was advertised as available. I also mentioned I would look at a BMW there as well. I inform them of my 2 hour commute there, and to please warn me if it sells. Of course it's "sold " before I get there. I'm eventually hard sold into a BMW. After negotiating for an hour, we agree on a price and I'm later sent to finance. The vehicle drove fine on the stop and go ride home. The following morning, the vehicle misfires, sends a check engine code and dies on the entrance to the turnpike. I quickly rush the vehicle to a BMW dealership where they diagnose the problem as a list of fuel related parts. The vehicles extended warranty plan I purchased is reluctant to fix the vehicle as the finance department reported the wrong mileage on the paperwork. This takes 2 days to fix with Nissan, as they refuse to speak to me. Today is day 6 with my vehicle in service. I'm told the repairs will mostly be covered under the extended warranty, but not the spark-plugs and other maintenance parts. I finally get a hold of Adolfo, who condescending explains that my warranty will cover this; I can read and I'm aware of what they will cover, however, they will not cover spark plugs and maintenance parts. Adolfo refers to me as, "the guy who put bad gas in his car," this is ridiculous and pathetic way to divert blame. SMH! TL;DR - Dealer sold me a vehicle with problems. It breaks down within 24 hours. They blame me and refuse to help put. More