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Nissan of Richmond

Richmond, VA

4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

October 15, 2022

No communication once contract sign. Front tag missing and bracket not ordered. No one is taking responsibility in this shop. I am super surprised. Can’t get anyone to eliminate the prob More

by Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
Oct 16, 2022 -

Nissan of Richmond responded

We’re sorry to hear you’ve had a disappointing experience. How may we best reach you? As well you may reach me at the number below. Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

October 15, 2022

My visit was pleasant the staff worked as a team. Brian was very professional, courteous and polite. More

by 1169gt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 16, 2022 -

Nissan of Richmond responded

Wow! Thanks for the great review! We appreciate your business and support! We’ll pass along your comments to Brian. Paula Quick Owner Loyalty Manager

October 15, 2022

Thank you for the service provided on Oct 12 for my Nissan 370Z, well done. More

by SHANE.E.WILCOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the great review! We appreciate your business and support! You’ve made our day! Paula Quick Owner Loyalty Manager

October 15, 2022

The air bag light went on a day after the service. I have been calling trying to talk with the advisor and no one answer the phone. More

by anab2002us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny - not sure
Oct 16, 2022 -

Nissan of Richmond responded

We’re sorry to hear you’ve had a disappointing experience. How may we best reach you? As well you may reach me at the number below. Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

Oct 16, 2022 -

anab2002us responded

Hi Paula, I’ll call you 10/17 in the afternoon. I would like to know the next steps. Thank you, Ana

Oct 17, 2022 -

Nissan of Richmond responded

Ok, thanks! Paula

October 15, 2022

Fast and professional at a fair price. Nice surrounding places to visit while I waited. More

by bruce breeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the great review! We deeply appreciate your business and support! Paula Quick Owner Loyalty Manager

October 15, 2022

Johnny was very efficient did what he said he was going to do. And was affordable More

by WESTENDAUTOVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 15, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

October 15, 2022

Excellent service! Brandon was great to work with along with the management team. Look forward to business with him again in the future! I highly recommend Brandon. More

by Jrandall219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the glowing review of Brandon! We appreciate your business and support and will pass on your kind words to Brandon. Paula Quick Owner Loyalty Manager

October 15, 2022

Great job! and the car was cleaned. Thanks have a great day and keep up the good work More

by ELENAGUZM
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the great review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 15, 2022

Good service I love coming to the shop. We don't have to spend all day getting my car fixed. They work with you More

by SabrinaWillis08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Nissan of Richmond responded

This is what we love to hear! Thanks for the great review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 14, 2022

Preston was friendly and helpful in finding vehicle I was looking for. He was professional and courteous and knowledgeable.. He listened to our needs and wants. More

by BooBoo#23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Harris
Oct 15, 2022 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new purchase. We thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

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