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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

October 13, 2022

When doing an inspection do the inspection. It’s not a service call. Plus my car was still under warranty. Why was I charged? More

by black84224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn your sentiments around. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 13, 2022

I have shopped at Nissan of Richmond Va since 2008. I have purchased three vehicles from them and have been very satisfied with each one. I also get excellent service when I visit there shop. More

by JOYCEFMILLER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bull, Donnie Washington
Report | Print
Oct 15, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you over the years, Joyce. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond; we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

Oct 15, 2022 -

JOYCEFMILLER60 responded

Richmond Nissan has always given me great service every time I have had my vehicles serviced.

Oct 15, 2022 -

JOYCEFMILLER60 responded

Richmond Nissan is the place I go to when I'm shopping for a new car.

October 13, 2022

They told me how long it would take and thats how long I had to wait More

by PKOOOZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 13, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

October 13, 2022

Debbie does her job well. She was very helpful letting me know what was going on with my truck More

by HHOWWILL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us this wonderful feedback and five-star rating. We're looking forward to having you as one of our valued customers for years to come. Paula Quick Owner Loyalty Manager

October 12, 2022

Great to work with. Great service! Looking forward to my next appointment with Nissan of Richmond. More

by dachellet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Oct 12, 2022 -

Nissan of Richmond responded

We're thrilled you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

October 12, 2022

Harry, Mike, and the team were great. They swapped me out of my gas hog and into a nice Hyundai Elantra! Made the buying process very easy. More

by Blanz.Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Oct 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Mike and the team. We're glad to hear they delivered such a great experience! Thanks for doing business with us! Paula Quick Owner Loyalty Manager

October 12, 2022

They are fraudsters, they gave me wrong information, a manager called Bull tricked me and sold me a car with insurance and high quality, and after a week it turned out that the car was broken, so far it h More

by Sonia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bull
Report | Print
Oct 12, 2022 -

Nissan of Richmond responded

It's unfortunate you've chosen to write such a negative review. Paula Quick Owner Loyalty Manager

October 12, 2022

The people who helped us were great and are car was fixed in a timely manner. Pretty low stress but I would have liked a way to maybe get updates on the car as it was coming along so I could know how soon it More

by CAITLIN.DEYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Oct 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to leave us this review feedback and review. FYI, we'll take your comments under advisement as we seek continuous improvement. We appreciate your business. Paula Quick Owner Loyalty Manager 804-346-4200 x, 1000

October 11, 2022

Awesome service great customer service. Thank you Nissan. I highly recommend. Thanks for the car wash and excellent service More

by LTWATKINS2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington
Report | Print
Oct 11, 2022 -

Nissan of Richmond responded

Thank you so much! We deeply appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks again for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 11, 2022

Your representative was very knowledgeable and treated me like family. She walked me through the whole process. More

by RAVENGILES99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 11, 2022 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

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