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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 15, 2022

Excellent dealership great people I would keep purchasing from this dealership. The service is excellent. More

by trhubb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. Nissan of Richmond strives to be top notch, first class and Grade A in all categories from the Sales to the Service department!" We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

September 15, 2022

Michael was great with explaining all the features on the vehicle. We are driving out happy with our new 2022 Versa More

by JC974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Sep 16, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Michael was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

September 14, 2022

provided more services than i expected, included free car wash which was nice of them to do More

by NAVHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Sep 15, 2022 -

Nissan of Richmond responded

We are very happy that our Service Department provided you with such a positive experience! Our service team sincerely values your business and looks forward to your next visit. Paula Quick Owner Loyalty Manager

September 14, 2022

Slow and no updates about what's going on with your car. And if you set an appointment it's not for sure they will even look at your car. More

by justisjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly or let us know the best way to contact you and we will reach out. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

September 14, 2022

The waiting time for oil change is Ridiculous,and no more life time oil change More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Sep 15, 2022 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond and providing us this feedback. We appreciate your business and hope to see you again! Paula Quick Owner Loyalty Manager

September 14, 2022

Professional had an 11:30 appointment took 2 1/2 hours to replace car battery also had a call from sales wanting to know if I wanted to trade in my 370Z waste of a phone call More

by karl.r.hernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 15, 2022 -

Nissan of Richmond responded

Thank you for your feedback, Karl. We appreciate your business and hope to see you again! Paula Quick Owner Loyalty Manager

September 13, 2022

Bought a 2020 Corolla from them last October. In under a year the car doesn’t start. I paid for an extra warranty for 100k miles. Was told diagnostic for battery alternator and starter were free. More

by CAITLIN.WELLNESS
Recommend Dealer
No
Employees Worked With
Anyone I spoke with.
Sep 13, 2022 -

Nissan of Richmond responded

I would like to thank you personally for your business and apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

September 13, 2022

I got my oil changed in a timely manner and customer service was great and friendly More

by darrell.navarre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick
Sep 13, 2022 -

Nissan of Richmond responded

Darrell, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 13, 2022

They take can of any problem thay I may have. They are quick to call you back sbout any problems you may habe. More

by bnowlinjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 13, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 13, 2022

I like service I received at Nissan. . it didn't take long at all.when we first started we told her what we needed which was a oil change . She told us the price . We said ok . She let us More

by sp46mil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Employee not listed
Sep 13, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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