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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

September 10, 2022

Very good customer service. I didn’t make an appointment, just stop by to check the tire pressure light warning. I received a good service. More

by EF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 12, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

September 10, 2022

Jeremy was excellent. He redeemed the experience at Nissan because he is very professional, knowledgeable, and kind. I was very disappointed that the first time I came More

by JACKIEABRAMOV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Sep 12, 2022 -

Nissan of Richmond responded

We are very happy to hear that Jeremy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

September 10, 2022

The service center at Richmond of Nissan is well run with efficient and friendly staff More

by CONCAR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Sep 12, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 10, 2022

Poor scheduling, excessive calls to Nissan for repair updates. Kept my car for one week to replace air conditioner compressor! Never going back to that shop. Service Advisor was friendly, apologetic, but More

by maxxross7
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley Carlson
Sep 12, 2022 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn around your sentiments. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Sep 13, 2022 -

maxxross7 responded

My air conditioner stopped working. I scheduled an appt via phone with call center for Wed. Left my car on dealer lot so it would be there early Wed morn (appt time) when I called to get update, I was told I didn’t have an appt scheduled and they would work me in😳 one week later and numerous calls my car was ready. COOL air blowing but blower mot as forceful as before I took it in.?? And button for quick air doesn’t change intensity of air output. I was told I need suspension work but another shop didn’t confirm ur findings. Awful experience- Maxine Ross 804-337-7918

September 10, 2022

Mohammed Toure was knowledgeable, fiendly and provided great service. I highly recommend him, helped me to get in a very nice vehicle/ More

by memepromise
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mahamadou and our team here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

September 10, 2022

Debbie is on top of her game! She enjoys helping customers, which makes us want to come back to RVA Nissan. More

by SJRAMIREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Debbie delivered such a great experience! Paula Quick Owner Loyalty Manager

September 10, 2022

Always a pleasure to be a part of this business. People are always friendly and the service is great More

by Maryo4023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Nissan of Richmond responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 10, 2022

They were very helpful during my stressful car issues. Jeremy help me to understand my choices and also shed me a little off the final cost More

by nannymetzler
Price
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Matthews, Antouan Mahrous, Charles Spicer, Preston Harris, Orlando Reyes, Brandon Stern, Sid Mirzad
Sep 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

September 09, 2022

Mike and Christian worked with us & got us a deal on our brand new 2023 nissan rogue More

by VD977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Sep 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Michael and Christian. We're glad to hear they delivered such a great experience! Congratulations on your brand new Nissan Rogue and thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

September 09, 2022

They where understanding and polite. Very slow, but made sure everything was taking care of. More

by SHARISSE.CALLAHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Sep 12, 2022 -

Nissan of Richmond responded

Thank you for your feedback, Charisse. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

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