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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

August 22, 2022

A failing brake light circuit and draining battery brought me to Nissan of Richmond on an emergency basis. Kelley, the service manager, met me at the entrance, assuring me that they would get the prob More

by SEAN.AND.PATRICIA.MEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross, Kelley Carlson
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Aug 23, 2022 -

Nissan of Richmond responded

Wow! Thank you for taking the time to share your thoughts on working with Kelley and our team. We're glad to hear we delivered such a great experience! This is what we strive for and we truly appreciate your business! Paula Quick Owner Loyalty Manager

August 22, 2022

great dealership, always nice dealings whenever I come to get service it’s always great work. More

by TPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Preston Harris, Jeremy Kellogg
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Aug 22, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Sales and Service Departments! We appreciate the five-star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

August 22, 2022

There are very good and cooperative regards which car have to buy and explaining the features. The first service also they are treated me very well. On funny note, they can’t leave you without buying the More

by Rajesh Singirla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antouan Mahrous, Paula Quick , Preston Harris, Orlando Reyes, Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
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Aug 22, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

August 21, 2022

I submitted internet request, they contacted me within the hour to setup a consult but I never heard from them. I contacted them again the next day (via same text they contacted me) and got no reply, howe More

by g.matthew.funk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Miller
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 21, 2022

I came for an oil change and camera calibration and came out with my brake lights not working More

by Bobby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelley Carlson
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Aug 22, 2022 -

Bobby responded

I'm new to the area and scheduled an appointment in May, 2022 at Nissan RVA to get the camera calibrated on a mirror I had previously replaced. Upon arrival, the service rep. said they had no knowledge of my appointment even though I provided all of my contact information and was given a scheduled time to bring my Armada. I left the vehicle and after two days, I assumed the vehicle was ready since I did not receive a call from the dealership. Upon arrival, I was told my vehicle had not been looked at due to staff shortage and other excuses. I decided to give you another chance when my oil change light came on. This time I left the vehicle after hours in hopes it would get serviced first thing the next morning. I received a call from a service rep. early the next day confirming receipt of my vehicle and was pleasantly surprised to receive a call in the afternoon stating my vehicle was ready for pick-up. I picked it up later on that Thursday evening and was elated with the service. Unfortunately, on Saturday I parked my vehicle and a person sitting on her porch stated both of my primary brake lights were not working but the upper light was still working. I check my vehicle regularly and both brake lights were working properly prior to drop-off for service. Hmm!!! Bobby Tinner 504-330-0376 bltinner@hotmail.com

August 21, 2022

I have purchased 2 Nissans from this dealer and, as a perk, got free oil changes as long as I had the car. Recently I had my oil change done and they charged me. They said another company bought them o More

by Not sure
Recommend Dealer
No
Employees Worked With
Not sure but I called back and talked with Service Manager and he told me the same thing., Jeremy Kellogg
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Aug 22, 2022 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. I would like to learn amore about this situation. How may I reach you? My direct contact information is detailed below. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 21, 2022

This Nissan dealership of Richmond friendly, they showed courtesy to their customers. They also were quick working with me. More

by Della
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sid Mirzad
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 21, 2022

Excellent salesman, helpful, thoughtful and knowledgeable. Love the vehicle I test drove. It was a good day today More

by kashaikh2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Harris
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

August 21, 2022

She was very helpful and answer any questions I may had the service was great More

by GeraldoTucker88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 21, 2022

I waited 3 hours for an oil change this was ridiculous express service is not at all. I had called before coming by and was told it would be about an hour for an oil change bc it’s express service. Both s More

by lblooxsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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