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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

August 21, 2022

I waited 3 hours for an oil change this was ridiculous express service is not at all. I had called before coming by and was told it would be about an hour for an oil change bc it’s express service. Both s More

by lblooxsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
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Aug 22, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 21, 2022

Outstanding customer service, I had a great experience , would recommend , the entire staff was friendly and knowledgeable More

by andregodfather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Aug 22, 2022 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

August 21, 2022

The whole experience was ruined by the constant hounding people trying to buy my car. Two phone calls while I was there. Two text messages after I left and a third phone call a day later after each response More

by abc0
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
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Aug 22, 2022 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best overall experience at our dealership but are glad the Service team rated Five Stars.. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? We look forward to hearing from you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x.1000 \

Aug 22, 2022 -

abc0 responded

Your service people did great work. And did what they needed to do efficiently. I just want to be left alone after the task is done. The multiple text messages emails and phone calls about other extraneous issues regarding the sale or purchase of cars has nothing to do with the service I came in to get. When I financially know I am able and willing to buy and or sell cars I will go to a dealer and a range of purchase. Your repetitive but seemingly kind attempt to seek customer satisfaction of repeated messages and emails are annoying. Let me come in deal with the very nice people that are there to do the job I need done and don't bother me with more messages calls or requests. Thank you.

August 21, 2022

Excellent service. Very time oriented. Great costumer service. Extremely Professional. I will definitely be returning for future visits. More

by Skerrick99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 20, 2022

Good service and nice people. We were able to strike a deal on our daughters first car and Michael was very helpful. More

by EK473
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Aug 22, 2022 -

Nissan of Richmond responded

We are very happy to hear that Michael provided you and your daughter with such a positive experience! Congratulations on her new vehicle! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 20, 2022

Very friendly, good attitude and helpful. Got everything done that I needed in the time predicted. More

by robert.salsbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous, Jeremy Kellogg
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Aug 22, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

August 20, 2022

Told 90 minutes for an inspection took 3 hours also too many calls about buying a new car p More

by nancyrchmnd5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
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Aug 22, 2022 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 20, 2022

Was promptly approached upon arrival. Communication was excellent and was kept abreast in progress. Will be going back in the future More

by dc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kellogg
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Aug 22, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

August 19, 2022

Tries to accommodate your wants and needs . . Listens to your concerns and tries to address them.. More

by ASHARIKINGSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
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Aug 19, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. .We hope to see you again! Paula Quick Owner Loyalty Manager

August 19, 2022

Car inspection was great customer service, service center person was very friendly, and above service. More

by bro467moz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Aug 22, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

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