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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

August 13, 2022

They got every thing done correctly and in good time. They were also very friendly. More

by Eli G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

August 13, 2022

They are always attentive to the customer's needs. very good service.the best place to repair the car More

by romargomro19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
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Aug 15, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with James and our team and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

August 13, 2022

The dealership was great until my last service visit. I was yelled at talked to very poorly as well as had a phone hung up on my face. All because I had further concerns about my vehicle. My service spec More

by shaero90
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Poor no stars if I could move on w/o giving any I would
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Aug 15, 2022 -

Nissan of Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. I also would like your contact information. Thanks! Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 13, 2022

Orlando and Preston were both super helpful and very responsive with all of our questions. 10/10 recommended! More

by Ashleycullingsworth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Harris, Orlando Reyes
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Aug 15, 2022 -

Nissan of Richmond responded

Ashley, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

August 13, 2022

Brandon was fantastic! He is incredibly personable, patient and helpful. He made the car buying process so easy and made it a great experience. We would definitely recomme More

by Amy W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Granger, Brandon Stern
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Aug 15, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, Brandon and our team look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Aug 15, 2022 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that Brandon had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

August 13, 2022

Great job by Service team And thanks for washing my car I do wish my oil change was free More

by JMCCRAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
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Aug 15, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 13, 2022

Service is good, friendly. Quality control needs improvement. We are losing trust- the team missed very poor brakes, requiring a second (inconvenient) visit. After the second v More

by lisa.headd.mills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

We're sorry to hear, Lisa, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Paula Quick Owner Loyalty Manager

August 13, 2022

Good receptionist, but maintenance is not good. Very sad to buy a Nissan. The car had a lot of problems with the brakes and other things. I don't know the name. It's not safe More

by yasser
Customer Service
Recommend Dealer
No
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please 'provide your contact information, Thanks! Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 13, 2022

I love the staff and the atmosphere! Great customer service in addition to knowledge and experience. More

by hopeparker1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
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Aug 15, 2022 -

Nissan of Richmond responded

Hope, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Paula Quick Owner Loyalty Manager

August 13, 2022

Was able a very nice low mileage Volkswagen Jetta and Michael helped us out with the process of purchasing. More

by KG488
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Aug 15, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

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