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Nissan of Richmond

Richmond, VA

4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

August 11, 2022

The Location was clean, the staff was friendly, informative and helpful, and maintenance was done quickly. More

by DEON1197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antouan Mahrous, Jeremy Kellogg
Aug 12, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 10, 2022

Did you come back again the service is great and the people were very friendly. Thank you. More

by WET_BILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson, James Howie
Aug 10, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate your taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

August 10, 2022

Very nice and pleasant…took care of my vehicle the proper way and also ask did I want a car wash. More

by masheaminesmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Aug 10, 2022 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 10, 2022

Great atmosphere. Staff was very courteous and polite. I was satisfied with everything and thanks More

by ERNESTINEGAY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Aug 10, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

August 10, 2022

I really did appreciate the wonderful service I received when my car got serviced. I will go again when I need something done to my car. They keep me informed as to what was going on. More

by LATOYA.JACKSON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Aug 10, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

August 10, 2022

The staff was friendly and helpful. The dealership was clean. I went on a Saturday it was pretty busy but it wasn't a really long wait time for my vehicle to be serviced. More

by krbrown8012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Aug 12, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

August 09, 2022

You overbook appointments and it’s not unusual to get your car back after waiting 2 1/2 hours to find out that either the work was done correctly or there is structural damage to the body of the car. More

by greg11x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
Aug 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in good customer service and we're sorry you had a less than stellar experience, If you would like to further discuss your concerns, feel free to contact me at your convenience or let me know the best way to reach you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

August 09, 2022

Cristian and Michael were amazing! Cristian helped with translating and Michael showed me and explained the car perfectly More

by doracornelia1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Guardado, Michael Matthews
Aug 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Michael and Cristian. We're glad to hear they delivered such a great experience. Congratulations on your brand new Nissan! Paula Quick Owner Loyalty Manager

August 09, 2022

I had my rear brakes changed, and am extremely satisfied with the results. Kudos specifically to Service Manager Scott Hornbeck for ensuring that I had an excellent experience at Nissan of Richmond. Paula Q More

by Serenity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick
Aug 09, 2022 -

Nissan of Richmond responded

Thank you so much for the Five-Star review and I'm glad we were able to address your previous issues. We appreciate your business!. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 08, 2022

Orlando did a great job helping me with my car purchase. Very professional and worked hard to get me what I needed. I left feeling extremely satisfied. I’d recommend him to anyone. More

by Daphne630
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Granger, Orlando Reyes
Aug 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! We appreciate your business and look forward to serving you for many years to come. Paula Quick Owner Loyalty Manager

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