Nissan of Richmond

patient sales person and made sure I was completely satisfied with my purchase of the new Sentra satisfied with my purchase of the new Sentra More

Stephon was an awesome sells rep. Easy to talk to and understanding. Harry is also great Easy to talk to and understanding. Harry is also great More

As soon as we got here Stephon helped us from the beginning with finding my first car! beginning with finding my first car! More

Very pleased with my Sales and the excellent service I received. Very happy with my new car. received. Very happy with my new car. More

My experience with Antouan was one of the best I have had when buying a vehicle. Excellent experience and a very knowledgable young man. when buying a vehicle. Excellent experience and a very knowledgable young man. More

Fast car buying experience and had the car I wanted at the budget I needed the budget I needed More

As a veteran and a recent customer of Nissan of Richmond, I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered dur I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered during and after my car purchase. On November 02, 2023 I purchased a used Lexus from Nissan of Richmond. When I first arrived and inquired about the vehicle, the salesperson Antouan, AKA Tony, assured me that the car had undergone a thorough inspection and was in perfect condition. Unfortunately, I later discovered that this was far from the truth. The vehicle had an issue, one that the Nissan of Richmond was fully aware of, yet they chose to withhold this critical information from me during the sale. This blatant disregard for transparency and a total lack of integrity by the dealership is unacceptable. As a customer, I trusted them to provide honest and accurate information about the vehicle I was purchasing. Instead, I find myself facing unexpected and costly repairs due to a pre-existing problem that the dealership deliberately chose to lie about. When I filed a complaint with the Better Business Bureau, the dealership responded and suggested I speak with the service manager, Scott, to see if they could help resolve the issue. Regrettably, my attempts to find a solution with Scott were met with continuous evasion and I kept getting the run around by his cronies. Despite numerous attempts to contact him as advised by the dealership, I was left in the dark. Attempts to address the issue with the dealership were met with indifference and a complete lack of accountability. The customer service I received after the sale was disgraceful, and it was apparent that their primary concern was closing the deal rather than ensuring customer satisfaction. I strongly advise anyone considering a purchase from Nissan of Richmond to proceed with extreme caution. The deceptive practices and dishonesty displayed by this dealership are reprehensible, and I regret trusting them with such a significant purchase. Save yourself the headache and financial burden – look elsewhere for a dealership that values honesty and integrity in their business dealings. More

good deal for my families new 2022 Honda odyssey and sales team were very friendly sales team were very friendly More

Stephon and Harry were great! The best customer service I’ve had at a dealership. The best customer service I’ve had at a dealership. More

Mohammed was such a pleasure to work with! Very great experience! Quick and enjoyable process! Helps to get you in your price range! 10/10 recommendations Very great experience! Quick and enjoyable process! Helps to get you in your price range! 10/10 recommendations More