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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

November 13, 2023

The atmosphere was warm and inviting. Stephon was really informative and the entire staff was friendly. More

by Obryant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
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Nov 13, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to Stephon and hear our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jennifer Herrera Owner Loyalty Manager

November 13, 2023

Amazing service and pleasantly easy to deal with. Best customer service we've experienced in a really long time. More

by tays.place2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephon Ross
Report | Print
Nov 13, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that Stephon had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Jennifer Herrera Owner Loyalty Manager

November 13, 2023

Michael really took his time with me and made that I got the car I really wanted More

by MR713
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Nov 14, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Jennifer Herrera Owner Loyalty Manager

November 11, 2023

Mohammed and Mike are very helpful and super friendly! They went above and beyond to help! More

by melissa.goodecss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

Nissan of Richmond responded

Congratulations on your new purchase, Melissa! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond, Melissa. We look forward to serving you for years to come. Jennifer Herrera Owner Loyalty Manager

November 11, 2023

We had a great experience here at Nissan. They were able to work with us and get us exactly what we were looking for. We left very happy! More

by Kaylalauzonis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Nissan of Richmond responded

Thank you so much for your five-star review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, Kayla! Jennifer Herrera Owner Loyalty Manager

November 11, 2023

Everything was great. Mohammed and everyone was great. They got me a really great deal. More

by CharityRN07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jennifer Herrera Owner Loyalty Manager

November 09, 2023

The service is great. The way they explain the deal is clear and no surprises. I definitely recommend them. More

by Maryland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Jennifer Herrera Owner Loyalty Manager

Nov 09, 2023 -

Maryland responded

Thanks to you and to the entire team of the dealer. You are the best

November 09, 2023

Mo was very helpful and patient with us. He answered all our questions. Charles was also patient and worked with us throughly explaining the itemized receipt. Very friendly staff overall. More

by Gclargen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Ball
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Nov 10, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jennifer Herrera Owner Loyalty Manager

November 08, 2023

This service department is a joke! They lie repeatedly. My brakes failed tonight coming home More

by luvndm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2023 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

Nov 15, 2023 -

luvndm1 responded

My husband took care of the situation but I would like you to know that your front desk rep was extremely rude and disrespectful when I called to speak with you regarding the situation last week. She didn't want to transfer me but before she did, I was mocked by her! I have never experienced such rudeness and I have worked in customer service in many roles throughout the years. You should definitely think of hiring new staff there that will treat customers with more respect.

November 07, 2023

The people checking in don’t know information, check out people are rude. They did the wrong service. Never going back! More

by mwhite0910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

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