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Nissan of Richmond

Richmond, VA

4.5
7,257 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,257 reviews

July 20, 2023

The service advisor name Debbie or Deborah was very extraordinary.. She really went the extra miles customer friendly to make sure l knew everything about the services of my car. More

by EARLINE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Hornbeck ??????, Karra O'Bryan
Jul 20, 2023 -

Nissan of Richmond responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Debbie here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

July 20, 2023

I am grateful for the services that I receive from Nissan; with Debbie faithful working with me. I totally appreciate her much. More

by JOYFULNESS747
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. We are glad to hear Debbie has been great help to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 19, 2023

I love this dealership that's why I always come back there, everyone is so nice. More

by TPHART65102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Smith
Jul 20, 2023 -

Nissan of Richmond responded

Thank you for continuing to choose Nissan of Richmond. Your feedback and rating mean a lot to us! Paula Quick Owner Loyalty Manager

July 19, 2023

I had the best experience purchasing my car! Antouan Mahrous was very patient and thorough when explaining the entire process. Definitely will recommend! More

by Kia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
Jul 19, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Antouan was able to help, and we hope to see you again! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 19, 2023

I was told that I didn't have a service maintenance contract when I did and was charged for an oil change that should have been free, then when I next went in was denied a refund. More

by shayna.woolridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Michael was a nice salesman and followed up with me and made sure O got the vehicle I wanted! More

by HH507
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Jul 19, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Michael. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 17, 2023

Easy to drop off and pickup vehicle - would recommend Nissan of Richmond to other Nissan owners More

by lhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Jul 17, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 17, 2023

Nissan is always a welcoming environment and is clean. I love that they have coffee in the waiting area. More

by JADAMORRIS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 16, 2023

Kara called me frequently to update me on the progress with my car. Very helpful. More

by SMAUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
Jul 17, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 16, 2023

Have been continually disappointed by the transaction of my purchase. Have had to ask repeatedly for documents. As soon as I left the lot started finding problems even after this car (and I paid for) had th More

by Dee brown
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karra O'Bryan
Jul 17, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

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