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Nissan of Richmond

Richmond, VA

4.5
7,107 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,107 reviews

April 01, 2021

I was there for routine oil change.Customer service was I was there for routine oil change. Customer service was fast efficient and very helpful. My car was in and out in the 2 Hours As promised Thanks D More

by Tclark5610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 02, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and the team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

April 01, 2021

I had a very pleasant experience at this dealership. The service representative was very kind, courteous and knowledgeable as well as the cashier. I would use this location again. More

by robinettereaves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

April 01, 2021

Derek was a really good helper, and professional. Excellent work Car was clean and he delivered the service on time . I was satisfied with the service. More

by Manny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 02, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Derek and the team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

April 01, 2021

Phil was greatttt!! The only thing about the service is that my car is now shaking and making noises .. and my breaks are screeching.. like someone needs to fix what my car WAS NOT doing to begin with . More

by JOANNAJA06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Apr 15, 2021 -

Nissan of Richmond responded

Joanna, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 01, 2021

It was a pleasurable experience. They were very helpful. Tony was great. They were very personable. It was much more than I expected or experienced in the past. Thank you for your service. More

by Ahortonjr5
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 01, 2021

Over booked car wasn’t ready when they said it would be. Extremely busy felt rushed. Too xxxx far from home and work. An Inconvenience More

by Bernie1179
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Apr 19, 2021 -

Nissan of Richmond responded

Bernie, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out so that we can speak directly, we’d love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 31, 2021

I'm on the road a lot and fast, dependable vehicle maintenance is a must. I turned to Nissan of Richmond and they surpassed my expectations, going beyond excellent service, but providing peace of mind More

by ldblocker2.0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Mar 31, 2021 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

March 31, 2021

I had an easy in and out appointment for a state inspection and oil change. Everyone was friendly. I appreciated that they could squeeze me in next day. More

by ckcarr2487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Apr 01, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Apr 01, 2021 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

March 31, 2021

Very quick in and out drive up service. My rep was very nice and courteous and made sure my vehicle was set for my next visit. Seth was fantastic. The only thing I would have liked is a more thorough revie More

by Leesh Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Apr 01, 2021 -

Nissan of Richmond responded

Thank you, Leesh, for your business and this review. We're happy to hear Chandra and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Apr 01, 2021 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 31, 2021

I truly enjoy my Rogue. Recently I took my Rogue in for service. When returned, they had not reset the service alert. I set it myself, wanting to ensure it's serviced as scheduled. More

by lopezcliff62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Apr 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We take pride in good customer service and happy our service team was such a big help however regret that the service alert reset was inadvertently missed. If you would like to further discuss your concerns, feel free to contact me at your convenience. Paula Quick Owner Loyalty Manager

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