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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,255 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,255 reviews

July 16, 2023

Service and communication were good. They tried fo get me in and out as quickly as possible. More

by TARAANNE.HAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Smith
Report | Print
Jul 17, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 16, 2023

Best car purchase I have ever made, hands down! !! Antouan Mahrous is a great salesman, he took the time to explain everything about the Sentra I purchased. I am truly grateful for all the support t More

by eddieface82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
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Jul 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Antouan was able to help, and we hope to see you again! Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 16, 2023

Great service. They make me feel welcome. I always feel like they are honest bout my car. More

by Nateb901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kavon Smith, Johnny Prince, Khalil Smith, Alki Nickolaou
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Jul 17, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 15, 2023

This dealership was very clean and pleasant. It had all the necessary amenities to make the customer feel comfortable and safe. I have a good rapport with my service manager and she treats me we More

by meena531
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 15, 2023

They have always taken great care of my Nissan Pathfinder and communicated very quickly on my car’s status so that I did not have to wait longer than what I expected. More

by OneLuckyDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alki Nickolaou
Report | Print
Jul 15, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 15, 2023

Mike really helped we out with the purchase and car insurance. He made the process less painful More

by CD187
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Jul 15, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Mike. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 15, 2023

Most seamless car buying experience I’ve ever had. Set an appointment. Came in, car was cleaned and Brandon was ready ! Thank you so much More

by TimJ
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Jul 15, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Brandon. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

July 15, 2023

First car in the morning for oil change. Two hours later no car. Went to ask about it and saw it outside. Mr Smith never told me it was finished. No paperwork. He tried to charge me double o More

by JOSE.HERRERA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalil Smith
Report | Print
Jul 15, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration for our training process. Sincerely, Paula Quick Owner Loyalty Manager

Jul 15, 2023 -

JOSE.HERRERA123 responded

Mere words. This has been going on since you took over. Your canned response sounds like you actually care but your actions display that you don’t.

July 15, 2023

They presented me a bill for $178 for only an inspection that was supposed to be covered on my service plan. About gave me a heart attack. More

by one4dancing
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 15, 2023

Pleasant experience. Everyone was great. JuWuan explained all the features. This is our 4th Nissan. More

by rdpreston48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
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Jul 15, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Ju'Wuan was able to help, and we hope to see you again! Congratulations on your purchase! Paula Quick Owner Loyalty Manager

Aug 15, 2023 -

rdpreston48 responded

Paula, unfortunately i am very disappointed that once all the paper work was complete and we were ready to.take our Pathfinder home we were told there is only one key. Attempts via JuWuan to talk to Harry both before we left and later in the week were met with "that's the way it is..." We arenow looking at an additional $400 for a second key. In addition a letter was sent to the General Manager, Manny Fakhori about our unhappiness in not having full.disclosure about the key. Since no one has responded to our situation then Nissan Corp. is my next step.

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