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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

July 11, 2023

Michael made sure that i got what i wanted and the process was quick & easy purchasing my new 2023 Nissan altima More

by CB526
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Jul 11, 2023 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and we are glad Michael was able to assist you. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 10, 2023

Never have I seen a bigger rip off from any dealer in the country from coast to coast More

by one4dancing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alki Nickolaou
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Jul 11, 2023 -

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

July 10, 2023

Took much longer to do oil change. I was not informed of pricing and any deals/discount that I was asking about. Initially I was charged tire rotation $30 and wasn’t aware that it is s More

by dervishevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alki Nickolaou
Report | Print
Jul 10, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration to better our training process. Sincerely, Paula Quick Owner Loyalty Manager

July 10, 2023

The job was completed. There was nothing special about what I had done state inspection. More

by STHORPE2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karra O'Bryan
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Jul 10, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

July 09, 2023

I’ve been bringing my vehicles to this dealership for many years. Very disappointed in prices being charged and length of time I had to wait ( almost 4 hours) for 100,000 mile service. I doubt I’ll be re More

by NLFELDMAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Prince
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Jul 10, 2023 -

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 09, 2023

This’s the dealership I would recommend to anyone who is looking for excellent service! Thanks so to everyone who helped! More

by emogetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John the supervisor, Khalil Smith
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Jul 10, 2023 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 09, 2023

Great customer service, worked amazingly to get me the best deal, and very persistent! Would definitely recommend him to friends of mine. More

by tmurray0318
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
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Jul 10, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Brandon was able to help. Congratulations on your purchase! Paula Quick Owner Loyalty Manager

July 09, 2023

Best service department professionals I know of. For some reason, my ticket was put at the bottom of the line even though I was waiting and had an appointment. Debby did all she could to get my car More

by gue4824
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Nissan of Richmond responded

We're happy you found Debbie to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 09, 2023

Michael provided great customer service throughout the entire process of buying out new 2023 Nissan Sentra More

by EH649
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Jul 10, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. We are more than happy that you received great customer service from Michael. Congratulations on your new purchase! Paula Quick Owner Loyalty Manager

July 08, 2023

Nissan of Richmond mechanics were great, not only did I get my oil changed, they noticed my inspection was out of date and also did the inspection. That meant SO much, as a woman to have that done. Thanks More

by Francesmitchell45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil Smith
Report | Print
Jul 08, 2023 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

Jul 19, 2023 -

Francesmitchell45 responded

Thanks, I will return

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