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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

June 08, 2023

It's a great place to buy a vehicle and they will go out of way for you. More

by tr9420621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Jun 08, 2023 -

tr9420621 responded

Ok no problem.👍😃

Jun 08, 2023 -

tr9420621 responded

tr9420621@gmail.com

June 08, 2023

Asking me for a POA for My dead husdand cause his name is on title More

by Bpharmah1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Matthews
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Jun 10, 2023 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We are disappointed to read your comments. We take pride in providing good customer service.. Take care! Nissan of Richmond

Jun 10, 2023 -

Nissan of Richmond responded

Thank you for taking the time to submit a review. We are disappointed to read your comments. We take pride in providing good customer service. Take care! Nissan of Richmond

June 08, 2023

Mike was really down to earth and helped me out with the purchase of the Chevy traverse! More

by MH905
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 09, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

June 07, 2023

Michael was a big help during the whole process of purchasing our brand new 2023 Nissan Pathfinder. More

by JB330
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

Congratulations on your new Pathfinder! We are so glad that Michael had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

June 07, 2023

The Nissan Brand is my favorite cars. Also, customer service is usually very good. The service dept could be a little better when scheduling appt More

by WAN29JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

June 07, 2023

She was attentive and informative from the beginning and also recommended and did my State inspection. More

by cr8909amor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

June 07, 2023

Provided quick and great service! Donnie was super friendly and kept me up to date about things. More

by VH333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

We are very happy to hear that Donnie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

June 07, 2023

Got me in quickly to fix my tire. In and out and back on the road! More

by trace3brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

June 06, 2023

Stephon was great, however, the overall experience wasn't that great. I can't say that I would recommend them. More

by kesha95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephon Ross
Report | Print
Jun 10, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

June 06, 2023

Can’t say enough about Brandon ! Been on the hunt for this vehicle and I’m glad this dealership had someone like him to help me finish my search! More

by guxmwoa896
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Report | Print
Jun 07, 2023 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

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