Nissan of Richmond

Ron Trotmans customer service was amazing he took care of me the entire time he had a great attitude and upbeat personality. Even got a free wash while I waited me the entire time he had a great attitude and upbeat personality. Even got a free wash while I waited More

Chandra always has a smile and Great respect for her customers. Very knowledgeable and helpful with your service needs. Good person. and always follows up with customers for a satis her customers. Very knowledgeable and helpful with your service needs. Good person. and always follows up with customers for a satisfactory completion. More

My service advisor was friendly and informative he told me about items I needed to address, Which in my state one of these items you would be ticked for he didn’t pressure me to get it repaired, But I did me about items I needed to address, Which in my state one of these items you would be ticked for he didn’t pressure me to get it repaired, But I did. More

Rocking Nissan of Richmond is the best ! Always an easy experience when I go to this location. The employees/ advisors are all awesome, the service is amazing, and the place is always clean! Thank you Nis experience when I go to this location. The employees/ advisors are all awesome, the service is amazing, and the place is always clean! Thank you Nissan of Richmond for all you do. More

Always a pleasure to do business here. Everyone gives Professional and courteous service everytime! Ronald always makes sure my vehicle is serviced and up to date. Professional and courteous service everytime! Ronald always makes sure my vehicle is serviced and up to date. More

Surprise and Happy I came to this dealership because my engine light came on .My first thought that I would be here all day,because there were a lot of people waiting.TO I came to this dealership because my engine light came on .My first thought that I would be here all day,because there were a lot of people waiting.TO my surprise 2.5 hours latter Done .Great service and good staff More

acknowledge you as soon as you come into office.Great acknowledge you as soon as you come into office. Great customer service skills very friendly notify me of any issues that i had with the car acknowledge you as soon as you come into office. Great customer service skills very friendly notify me of any issues that i had with the car More

Scott with Nissan Service Center in Short Pump was a delihjt to work with. He was polite & professional and took care of all of my car's service needs. delihjt to work with. He was polite & professional and took care of all of my car's service needs. More

Where do I begin? I received a phone call from Michelle who convinced me to come in. I explained the poor past dealings with Nissan. She assured it won’t be the same. Welp, another disappointing waste of who convinced me to come in. I explained the poor past dealings with Nissan. She assured it won’t be the same. Welp, another disappointing waste of my time with a dealership that likes to appear and advertise that they are there for customers. My truth and experience over the many years and change of ownership has me now asking how is Nissan of Richmond still in business? And have no lawsuits pending? The integrity, ethics and business practices are by far the most questionable I have experienced in the history of a dealership. They are one of the worst dealerships in Richmond, in my opinion. Please count me in if a class action lawsuit is ever filed. I would love to give my input and proof of how they finagled numbers and whatever else they did under the table on the last 2 cars I purchased. I even wrote a letter to the GM last year and still no response or heard back. The mail wasn’t returned either. Business is business I get it but doing what’s right will yield a better return. Lastly the sales manager Damien needs to stay behind the scenes and not talk to customers. He has no people skills, zero empathy and poor customer service. He tried to up sell me on a highest end of SUV’s after I told him what the deal was. I left nothing unsaid. They couldn’t wait to pull my credit. All the while knowing I was upside down because of them and no rebate would absorb and get my payments down. They had all the facts and didn’t need to run my credit. All you had to do is have integrity and so no ma’am. Or at least plead my issue to a higher level of management. Instead you play with customers credit and livelihoods and try to think you can up-sell because you lied on what you knew you couldn’t do. And then tried to make it seem like it was my fault. When I told you UPFRONT. I surely did say no thank you and walked out. And they let me w/no thought or problem. Just sad. And yup this is my truth and my experience on how I feel and dealt w/Nissan of Richmond. Have a great day! Oh and the same day I got a state inspection in the month of May. And they put an April inspection sticker on. Smh. Now I gotta come back and have that changed to May 2021. I will say the service department is way better than sales. And the sales manager will try and accommodate and work with you to make things right. More

Outstanding! As always, outstanding customer service! Every time I bring my Sentra in for scheduled maintenance, it's a stress free, hassle free, no pressure exper As always, outstanding customer service! Every time I bring my Sentra in for scheduled maintenance, it's a stress free, hassle free, no pressure experience. That's what makes me recommend Nissan of Richmond to anyone I know who's car shopping. More