Nissan of Richmond

Wonderful experience Buying a car can be nerve racking, but when you show up and meet the right sales rep it can mean everything! I had such a wonderful experience working Buying a car can be nerve racking, but when you show up and meet the right sales rep it can mean everything! I had such a wonderful experience working with Charles Bull, he knew what I was looking for and was able to find me the new vehicle I wanted with all of the amenities to meet my needs! Charles is very knowledgeable and his customer service was exceptional! With my new vehicle I got the protection plan for my interior and exterior (with little ones it’s a must), for this part of the process I was introduced to Scott Shortt, he was able to give me specific details on what was included in the package and how it worked. Not to long from now I will be searching for another vehicle for my oldest, I will not think twice about where I’m going, I look forward to doing business in the future with Nissan of Richmond and I hope to work with Charles and Scott again! 1 more shout out- everyone I saw always had a smile on their face and were very courteous to stop by and say hello! More

POOR CUSTOMER SERVICE Called to check on availability of a vehicle, it was gone but they said they had others and they were willing to negotiate. When we got there the firs Called to check on availability of a vehicle, it was gone but they said they had others and they were willing to negotiate. When we got there the first thing they said was we don't negotiate and there are hidden fees outside of tags,tax,and title totaling $2000. The next day when I called and emailed to speak to a supervisor they told me they would have one call me. STILL WAITING!!!! Guess they don't need the business very bad. More

Best place to take your car for service!! Such a wonderful breath of fresh air when I walk into Nissan of Richmond. I absolutely recommend coming here to purchase a new vehicle or for service! Such a wonderful breath of fresh air when I walk into Nissan of Richmond. I absolutely recommend coming here to purchase a new vehicle or for service!!! More

Horrible customer service Took 5 hours to close on a car. Takes even longer for them to assist you if you forget something in a car you traded in. Called at 9:30am and they Took 5 hours to close on a car. Takes even longer for them to assist you if you forget something in a car you traded in. Called at 9:30am and they said they’d grab it for me. Swung by later in the afternoon they had me waiting 2 hours because they haven’t located the key. No good experience More

Nissan of Richmond On the 8th of February I bought 2 new vans. When they showed up they were not the vans i asked for. Both the vans had rear glass in them and i asked On the 8th of February I bought 2 new vans. When they showed up they were not the vans i asked for. Both the vans had rear glass in them and i asked for vans without back glass. Adam the sales manages said if i would take the vans he would install cages around the back glass and they put it into the we owe part of the contract. I was also told i would receive new ladder racks the same kind i had on the older vans that were turned in. This is also in the we owe. This was all purchased on the 8th of February it is now the 7th of march and i still do not have the items that were promised. Also, when the new van was picked up there was a large scratch on the back of the van. I reported to Garrett my sales agent. I also reported to the sales manager before i took possession of the van. I was told not to worry about the scratch they would have their scratch and dent people fix it. Today I spoke with Scott about getting the scratch taken care of and he said they were not going to fix it and unless Adam put it in writing i was stuck with the damage. To top it all off the sales agent Garrett told me that the detail people in their shop took my EZ pass out of the vehicle. When i checked with EZ pass they said it’s been being used. By far this is the worst sales experience I have had in my life. More

Stay AWAY Do yourself a favor and read some of the reviews on this dealer on autotrader and other sites barely 3/5 stars. I did but gave them a chance anyway. I Do yourself a favor and read some of the reviews on this dealer on autotrader and other sites barely 3/5 stars. I did but gave them a chance anyway. I'm 5 hours away and it took over 5 days to even get an initial OTD price. Maybe this is because I wasn't there in person but it's 2018 and people use the internet/email for everything. I will take my business elsewhere. Finally after receiving the OTD price, there's a $995 "Dealer Prep" fee for a $20k car. This is just dumb and no offense the explanation I received on this was BS as well. Show me the actual paperwork for tires and brakes and other things that were mentioned because they look like the factory installed parts per the online pictures; that's one expensive wash/wax/oil change! I work in sales so I understand margins and they're in this to make money but build those fees into the list price if you want to charge bogus fees instead of a customer finding out after the fact. I do not like finding hidden fees when I see a certain price and expect to pay that. Used car on the lot for 6 months, wouldn't come down in price or get rid of the dealer prep fee. Wouldn't even bother to negotiate them, was told that they were non-negotiable from the sales lady. I was willing to drive over 5 hours for the car but I'm glad I didn't after this experience. Horrible experience compared to a multitude of other dealers that I'd contacted. No Thanks More

Nice clean facility and great staff Had a mechanical issue with my 370Z, that I bought from the, spoke directly to the service manager Aaron Goodwin . Everything was handled, I have 100% Had a mechanical issue with my 370Z, that I bought from the, spoke directly to the service manager Aaron Goodwin . Everything was handled, I have 100% faith in these guys . Thanks ! More

Worst Customer Service Experience Ever I purchased a 2012 Porsche 911 Turbo from Nissan of Richmond online in early July. It is now nearly the end of September and they have still not compl I purchased a 2012 Porsche 911 Turbo from Nissan of Richmond online in early July. It is now nearly the end of September and they have still not completed the title transfer. I have attempted to contact the Sales Person, Finance Dept, Title Person repeatedly and have gotten nowhere. They never answer the phone, return calls, reply to Web Chat, or text messages. The very few text messages I have received have been nothing but excuses for why the paperwork is not done and never get an answer as to when they plan to do it. At this point I am pretty sure they are just messing with me or that their is some financial reason for them to hold on to title as long as possible. If you are talking to them about a purchase they are all over it. Once they have their money forget it. I have a very expensive car that I can't drive since it still isn't registered. Stay far away. More