Nissan of Richmond

Highly upset Engine light was on plus vehicle was pulling, asked to get a diagnostic done. Advisor informed me that I had a Pinon leak. Made an appointment to r Engine light was on plus vehicle was pulling, asked to get a diagnostic done. Advisor informed me that I had a Pinon leak. Made an appointment to return,advisor called an informed me that it wasn't the Pinon but an axel leak okay fine fix it please. Mind you I haven't notice a leak or evidence of this in my parking spot. Return for my truck engine light still on. Aaaaaaaaaaaaaaaaa Ms. MITCHELL we didn't know the light was on we will recheck. Now you tell me the catalytic converter is bad.. So I have paid $500.00 to get my truck fix but the problem still present. Mr. J. Johnson informed me that the notes in the computer said I came in for a leak, that's lie number 1, He said he would locate the paperwork an call back lie number 2 A representative (survey) called she said the same no call back #3.Bring the vehicle back in let's see what we can do Nothing sat there 3 hours to hear you need to replace not one but two catalytic converter. And the list goes on . And on a closing note had my oil changed no sticker in window so when I returned for the last visit I mention it a sticker was placed but not for my vehicle I have over 100,000 this sticker read change done at 36000 really. C.Mitchell More

Great first dealership experience I came to Nissan of Richmond after my first car was totaled in an accident. This was my first dealership experience and I can honestly say that everyo I came to Nissan of Richmond after my first car was totaled in an accident. This was my first dealership experience and I can honestly say that everyone I worked with from sales to finance were very genuine and active in meeting my needs. Demond was very personable and made my transition very easy. This is my first Nissan and I plan on referring anyone interested in buying a vehicle to this dealership! More

Overall, an above average experience This is our second vehicle from this dealership and we will be back for a third. Overall, it was a great experience. We negotiated with Vincent Polc This is our second vehicle from this dealership and we will be back for a third. Overall, it was a great experience. We negotiated with Vincent Polcyn ahead of time via email and arrived to buy. When we showed up at the dealership, Vincent was waiting outside for us (in the rain I might add) and took his time with us to show us the car and answer all our questions. He then gave us exactly what we negotiated for and did not try to upsale us at all which was extremely appreciated. Most important to us was that the dealership honored their emailed quote and did not try any bait and switch us at all. We felt no pressure with Vincent at all and did not see a sales manager (that I know of) for the entire visit (which if you buy new cars, they are not the people you want to meet). My only complaint is that we came to buy and they were not ready for us, It still took over 3.5 hours after agreeing to terms before we left with the car. To be fair to them, it was the last day of the month, the car was at a satellite lot, it was raining, and it was still wrapped in plastic. We were still somewhat frustrated because I was late to work and we thought we allowed plenty of time. In the end, it was only an inconvenience and did not reflect negatively on Vincent or the dealership. Adam Packett was our Finance Manager and was excellent. He gave us our options and was not pushy at all. He let us decide what option best fit us and that was that. Again, we really appreciated that as I can't stand when they are aggressive and pushy. He was a pleasure to deal with and I would recommend him as well. I would say that it was our best new car buying experience to date and we would highly recommend Vincent and Nissan of Richmond More

Friendly People Rodney meet us outside the showroom and was very attentive to what we were looking for. He's very friendly, knowledgeable and someone who is really t Rodney meet us outside the showroom and was very attentive to what we were looking for. He's very friendly, knowledgeable and someone who is really trying to get you what you want in your new vehicle. More

Pleased customer! Harold Anderson was and still is a pleasure to work with from not knowing how soon I wanted to purchase a car up until I was faced with the idea of ac Harold Anderson was and still is a pleasure to work with from not knowing how soon I wanted to purchase a car up until I was faced with the idea of actually having to purchase a vehicle. I wasn't sure which model I actually wanted but with the help of Harold I walked a way with the perfect match for me! He made me comfortable to where I trusted what he thought and he didn't let me down! I'm very pleased with what he brought forward and going beyond in accommodating me so that I wasn't inconvenienced! More

Customer service I received the most outstanding customer service when I walked into this dealer's showroom. I told all my family and friends this is the best. I received the most outstanding customer service when I walked into this dealer's showroom. I told all my family and friends this is the best. More

Good spirit people. Positive energy There is aways a smile when you walk threw the door. When there is a issue it gets fixed before you leave. A lot of positive energy. There is aways a smile when you walk threw the door. When there is a issue it gets fixed before you leave. A lot of positive energy. More

Amazing Customer Service! Mr Anderson was very informative and was able to assist me with picking out my beautiful car! Not only was he very knowledgeable, but instrumental wit Mr Anderson was very informative and was able to assist me with picking out my beautiful car! Not only was he very knowledgeable, but instrumental with the delivering my car to my door step! I highly recommend his services and the team at this dealership. More

Harold was amazing!!!! It was so easy to deal with Harold. I felt no pressure and felt Completley comfortable with him. We made a fair deal, and I would not hesitate to work It was so easy to deal with Harold. I felt no pressure and felt Completley comfortable with him. We made a fair deal, and I would not hesitate to work with him again. I've purchased several vehicles from another local company and I was amazed at how different this process was! I kept saying over and over how much easier this was. More

AVOID THIS DEALERSHIP PERIOD!!!!!! second review since it change from sheehy nissan PLEASE READ MY FIRST REVIEW! i gave this dealership another chance and got burnt again!! I had issues second review since it change from sheehy nissan PLEASE READ MY FIRST REVIEW! i gave this dealership another chance and got burnt again!! I had issues with getting my refund on the extended warranty in which it took 4 months to get it, further more i took my car in for the first time since i purchase it for an oil change and was ask about a 30000 mile service which is a brake and power steering fluid change, i purchase it with a little over 32000 miles why wasn't the maintenance done before i took delivery of the vehicle if it was in there possession as a lease???? fast forward i since been in an accident and total loss the vehicle and i was given a certificate of $5000 down towards my next car purchase if its a total loss well they can have that $5000 i took my business to MCGEORGE TOYOTA and purchase a nissan frontier with 21000 miles for $21000.00 AND IM LOVING IT!!! More