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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,250 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,250 reviews

April 28, 2023

I bought a car there and I Will never go back there again and will never recommend to anyone More

by Brittneytalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parker Jackson, Kavon Smith
Report | Print
Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your business - disappointed in your review. Take care! -Nissan of Richmond

April 28, 2023

Very slow. Needs better customer service. Bring back the option to rent a car while waiting. More

by Jamie Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen McDonald
Report | Print
Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. Your overall review has been so noted as we strive to deliver a 5-Star experience to our customers. Paula Quick Owner Loyalty Manager

April 28, 2023

Always a pleasure I wait they do not take a long time. Friendly and pleasant experience. More

by DDINSPECTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2023 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

April 27, 2023

Debbie was amazing, I traveled out of town and needed a oil change had, she fit me into the schedule and was very pleasant and made my experience welcoming.. thank you Debbie for the great work… More

by PRINCESSJERIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Nissan of Richmond responded

We are very happy Debbie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

April 27, 2023

I will never go back to this place again and will never recommend to anyone More

by Brittneytalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Matthews, Parker Jackson, Manal Stephen
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Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your business - disappointed in your review. Take care! -Nissan of Richmond

April 27, 2023

Mike communicated with me very well and when i came to the dealership he had the vehicle ready to drive. Smooth process all the way through with the purchase of my new Toyota Tacoma More

by DF224
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Apr 28, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 27, 2023

No, thanks. Overall, it's a good dealership. They have some good people working for them. More

by JJAVED
Recommend Dealer
Yes
Employees Worked With
Johnny Prince, Johnny Prince
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Apr 28, 2023 -

Nissan of Richmond responded

Thank you for your review. We truly appreciate your business.

Apr 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Our team works hard to make sure our guests have an exceptional experience. We look forward to working with you again and appreciate your business! Paula Quick Owner Loyalty Manager

April 27, 2023

Thank you Brandon for all of your help! Was not sure what to expect coming in but him and his team exceeded expectations! More

by MyeshaW
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Apr 28, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. I am happy to hear Brandon was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

April 27, 2023

The customer service is terrible, they only tell you lies to sell, they deliver the damaged car and then do not respond. More

by Nickolasbaronm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darren, Manal Stephen
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Apr 29, 2023 -

Nissan of Richmond responded

We appreciate your business - disappointed in your review. Take care! -Nissan of Richmond

April 26, 2023

Nice and prompt. Willing to negotiate in good faith. Would have liked to have a larger selection but overall satisfied with the purchase. More

by Jaearlwood2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren, Manal Stephen
Report | Print
Apr 26, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

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