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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,249 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,249 reviews

March 27, 2023

It was a pleasure working with the maintenance team. They are always polite and professional. Donnie, checked in with me and kept me updated on when my vehicle would be available. More

by wnm4boss
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you! Donnie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 27, 2023

Long wait but did awesome work with the car Betterattention needed for the wait people More

by tracyboyd444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Mar 27, 2023 -

Nissan of Richmond responded

Tracy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 27, 2023

She was very nice and easy to talk to and helpful when answering questions! They were helpful when trying to work with us More

by alyssaperkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 27, 2023

Great customer service. Very responsive to customer needs. My car was ready when promised. Thanks for everything. More

by Glrhmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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Mar 27, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 27, 2023

Mike and the sales manager worked diligently to ensure we would drive away in a new vehicle. More

by DW220
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Mar 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Nissan! We will share your comments with the team, and we look forward to working with you again. Paula Quick

March 27, 2023

Great experience second time around with Michael and Harry. They worked out a great deal on our new Nissan armada More

by JJ7”
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Mar 27, 2023 -

Nissan of Richmond responded

It's fantastic to hear that Michael and Harry provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond and your continued business! Paula Quick Owner Loyalty Manager

March 26, 2023

Orlando was patient, knowledgeable, come see him he will put you in the car you want! More

by Aw86468
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Mar 27, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

March 26, 2023

Service department is worst department. They don’t follow customers request. My repair warranty part was ordered in last February 2022, I have yet to get a call whether they got the part More

by Mack
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Mar 28, 2023 -

Mack responded

Last April, 2022 I brought my car to Nissan for oil change and report the defective hood support for my part. The service technician and service manager took the information and set up a work order. They told me that the part will be order and when part comes they will call me to repair the hood support. It's March 2023 and I have yet to hear from the service department to fix my part. I came in for the oil change again in October 2022 and asked for the part to repair. Nobody seems to know what happened to part and schedule for repairs. It was a warranty repair and I have yet to hear from the service department. I would like to get my car fixed. I have 2021 Nissan Altima 2.5 SR. My Contact information is as follows: dr. Mahesh Kumar 10604 Sherwin Place Glen Allen, VA 23059 email: anbrose @gmail.com Phone:(804) 310-8325

March 26, 2023

My experience from booking the appointment, to dropping off my car with the service associate through picking up the car after the service was pleasant and efficient. Donnie, the service rep who helped m More

by jeanwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 27, 2023 -

Nissan of Richmond responded

Jean, Thank you for your very kind review. Donnie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 26, 2023

Extremely helpful and friendly to help us buy our car! We loved our experience and they were helpful to bring us our new Nissan car More

by seitterag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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