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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,251 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories ...
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11401 W Broad St

Richmond, VA

23233

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Showing 7,251 reviews

March 28, 2023

I had a great sales experience at Nissan of Richmond. Orlando Reyes was not pushy like a lot of sales people can be. They listened to what I wanted and needed and got me in and out. Great experience with More

by Josiahsmith421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derran and Charles Bull, Orlando Reyes
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Mar 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! Congratulations on your brand new Nissan! Paula Quick Owner Loyalty Manager

March 27, 2023

Great customer service. Very responsive to customer needs. My car was ready when promised. Thanks for everything. More

by Glrhmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
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Mar 27, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

March 27, 2023

Mike and the sales manager worked diligently to ensure we would drive away in a new vehicle. More

by DW220
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Mar 28, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Nissan! We will share your comments with the team, and we look forward to working with you again. Paula Quick

March 27, 2023

Great experience second time around with Michael and Harry. They worked out a great deal on our new Nissan armada More

by JJ7”
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
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Mar 27, 2023 -

Nissan of Richmond responded

It's fantastic to hear that Michael and Harry provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond and your continued business! Paula Quick Owner Loyalty Manager

March 27, 2023

My salesman was outstanding he helped me with all my needs. It was a very painless tramsation. More

by davidwalker2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

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March 27, 2023

It was a pleasure working with the maintenance team. They are always polite and professional. Donnie, checked in with me and kept me updated on when my vehicle would be available. More

by wnm4boss
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you! Donnie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 27, 2023

Long wait but did awesome work with the car Betterattention needed for the wait people More

by tracyboyd444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Mar 27, 2023 -

Nissan of Richmond responded

Tracy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 27, 2023

She was very nice and easy to talk to and helpful when answering questions! They were helpful when trying to work with us More

by alyssaperkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 26, 2023

Orlando was patient, knowledgeable, come see him he will put you in the car you want! More

by Aw86468
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Mar 27, 2023 -

Nissan of Richmond responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

March 26, 2023

Service department is worst department. They don’t follow customers request. My repair warranty part was ordered in last February 2022, I have yet to get a call whether they got the part More

by Mack
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 27, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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Mar 28, 2023 -

Mack responded

Last April, 2022 I brought my car to Nissan for oil change and report the defective hood support for my part. The service technician and service manager took the information and set up a work order. They told me that the part will be order and when part comes they will call me to repair the hood support. It's March 2023 and I have yet to hear from the service department to fix my part. I came in for the oil change again in October 2022 and asked for the part to repair. Nobody seems to know what happened to part and schedule for repairs. It was a warranty repair and I have yet to hear from the service department. I would like to get my car fixed. I have 2021 Nissan Altima 2.5 SR. My Contact information is as follows: dr. Mahesh Kumar 10604 Sherwin Place Glen Allen, VA 23059 email: anbrose @gmail.com Phone:(804) 310-8325

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