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Nissan of San Bernardino
San Bernardino, CA
183 Reviews
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Showing 183 reviews
September 29, 2023
I'm only giving this dealership 2 stars because I really like my vehicle and our sales agent Jasmine was very nice. Although she did not disclose all of the info needed for us to make an informed purchase. like my vehicle and our sales agent Jasmine was very nice. Although she did not disclose all of the info needed for us to make an informed purchase. Now financing is another story!! Carlos Aguilar has a very pleasant personality but he is a fast talker and does NOT explain the contract in detail. He will add unrequested contracts and additions to the contract and claim he told you about them when questioned later. That is not a good look for the dealership. People come there to purchase vehicles. No need for fast talk, padding contracts and deniability. We feel taken advantage of and will NOT recommend this dealership to anyone!! More
by Karen Cunningham
Employees Worked With
Carlos Aguilar - Finance , Carlos Solis
Helpful September 13, 2023
Dirty sales Ryan Sanchez offer to put gas in my car if he couldn’t make a deal.When we did not make deal he did not.He said his desk manager sad no.This should never have been told to me.It’s a dirty sale he couldn’t make a deal.When we did not make deal he did not.He said his desk manager sad no.This should never have been told to me.It’s a dirty sales trick they use. Look on yelp this dealer is bad Can’t be trusted do u homework they bank on the People who don’t! More
by Richie102781
Employees Worked With
Ryan Sanchez
April 23, 2023
We had a wonderful experience buying a used car for my mother-in-law at Nissan of San Bernardino! We couldn't have worked with a better salesman, Johnathan Lopez. He was very courteous, not pushy, answe mother-in-law at Nissan of San Bernardino! We couldn't have worked with a better salesman, Johnathan Lopez. He was very courteous, not pushy, answered all our questions and was understanding of her needs. We enjoyed working with him very much We would highly recommend this Dealer and all of their kind and professional staff! More
by demma
Employees Worked With
Johnathan Lopez
February 23, 2023
I drop my 2021 Nissan Titan last Wednesday because have some problems with shifting from park to drive I call few times to trenda Garcia service advisor for a update never answered live a few messages she some problems with shifting from park to drive I call few times to trenda Garcia service advisor for a update never answered live a few messages she never call me back I decided to go to the dealer on Saturday and they said truck is ready but didn’t fix the problem when a get to my truck I noticed that diagnostic computer cable was holding on the floor technician leave a mess also customer service is very poor everybody looks like they have a bad day More
by mochismexico
Employees Worked With
Trenda Garcia
November 02, 2022
Poor communication and techs lack knowledge/skill in major repairs. They take weeks to return a phone call; and they don’t tell you what’s going on or keep you abreast of updates. GM prioritizes coveri major repairs. They take weeks to return a phone call; and they don’t tell you what’s going on or keep you abreast of updates. GM prioritizes covering up sloppy customer service as does their “advocate” Brooke. After keeping 2020 Nissan for 5+ months, they were still unable to determine cause of failure, work stoppage only at partial engine tear down. Highly discourage anyone from stepping foot at this service center. All they do is cover their behinds for poor work. More
by cirisgomez
Employees Worked With
Dwight Riley, Brooke Jernegan, Emmanuel Hamwi, Matthew Milano
September 08, 2020
Yes, I would recommend to friends and family, Jill Purtell at the service department was truly very helpful and very attentive of our need and made us feel comfortable with our service. Purtell at the service department was truly very helpful and very attentive of our need and made us feel comfortable with our service. More
by Jennyg503
Employees Worked With
Jill Purtell
August 31, 2020
Jill was so very professional and personable, would definitely recommend her to anyone there. I always receive great customer service when I take my car in. definitely recommend her to anyone there. I always receive great customer service when I take my car in. More
by racquel
Employees Worked With
Jill in service area
August 23, 2020
Jill, a service advisor at Nissan was great. She was knowledgeable, professional, and brought her “A” game with top notch customer service!! A Happy customer! knowledgeable, professional, and brought her “A” game with top notch customer service!! A Happy customer! More
by A Happy Customer
Employees Worked With
Jill
May 28, 2020
I would give no stars if I could. I just talked to the assistant manager who called me an angry person. I came in for service for my 2017 Nissan I purchased a gold bumper to bumper warranty I guess the ca assistant manager who called me an angry person. I came in for service for my 2017 Nissan I purchased a gold bumper to bumper warranty I guess the car speakers are not between the bumpers?? I walked in an was greeted by a young fellow who when I asked, refused to wear his mask. I watched through the window and the service tech also did not wear a mask, sweat and spit were undoubtedly going all over my car. I was there for 7hours, and they had no water, the vending machine was out of order, and when I asked for a loaner vehicle, he said actually the loaner is having it's breaks worked on, CDC guidelines recommend masks to stop the spread of covid 19. This dealership is a problem, I regret purchasing a vehicle from Larry h Miller. They are difficult to deal with, saying I should not be an internet warrior, and perhaps not be so angry with the very poor service I received...car is still broken, please go to a different dealer More
by detailer081608
Employees Worked With
Assistant manager, service manager, reception
May 24, 2020
I had lost confidence in dealership service center and had gone to a new one for me for the first time. I was pleasantly surprised! The service department was great! And they solved my car problem. I wi had gone to a new one for me for the first time. I was pleasantly surprised! The service department was great! And they solved my car problem. I will gladly use them again! More
by Mymy
Employees Worked With
Service Department Anthony
