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Nissan of San Bernardino
San Bernardino, CA
190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 190 reviews
September 12, 2018
Service Visit I dropped my car off for an airbag recall on Monday 9/10 at 7am to Christofer Cisneros and received a call at 9:15am same day that it was ready. I was I dropped my car off for an airbag recall on Monday 9/10 at 7am to Christofer Cisneros and received a call at 9:15am same day that it was ready. I was very pleased with the customer service I received from Chris, he did an excellent job handling my appointment as well as explaining recommendations for my car. Everything was handled promptly and in a timely manner. More
by Nissan 08
Employees Worked With
Christofer Cisneros
August 16, 2018
went and had an oil change on my car. Danny Garcia is such a great help. he always keeps me informed about my car. whrn it will be done and if i need anythi g else done to it. Danny Garcia is such a great help. he always keeps me informed about my car. whrn it will be done and if i need anythi g else done to it. More
by gmomma17
Employees Worked With
Danny Garcia
August 15, 2018
Terrible Customer Service and Service Repair To say this company has terrible service would be nice. My vehicle will have been with Nissan of San Bernardino for one month, in 3 days from now. I o To say this company has terrible service would be nice. My vehicle will have been with Nissan of San Bernardino for one month, in 3 days from now. I originally drop the vehicle off with a request to check a small oil leak, repair a bumper ongoing issue and check a noise in the door. We have continuously had to push to get anything done. Every person that has handled this file has dropped the ball in there is no follow-up or updates on vehicle. Some days we will call 10 times and leave voicemails with no return calls. The staff is extremely unprofessional and not returning calls and being responsible for a issue that they know they are at fault with. It is unacceptable for a vehicle that is less than one year old to be with a dealership for a month for service with just minimal items to complete. I can't express enough the frustration and irritability that I have toward this company and would never recommend anyone take their vehicle to this company to service and or purchase from them as their customer service is beyond terrible including their management staff. Every time you call they're busy and no one returned your calls. It is unacceptable More
by Moria
Employees Worked With
Matt Hill and staff
July 06, 2018
Your service was amazing. Your serves was great , but I did waited long time. There should been some kind entertainment . Clean and nice place to sit.as well as friendly people Your serves was great , but I did waited long time. There should been some kind entertainment . Clean and nice place to sit.as well as friendly people. More
by Murderwrote
Employees Worked With
Jesse
June 16, 2018
Worst place ever Worst customer service from CHRIS CERVANTES the service technician who was very rude the entire process. Failed to explain any part of the big service Worst customer service from CHRIS CERVANTES the service technician who was very rude the entire process. Failed to explain any part of the big service job rendered and left my car with mutiple NEW scratches that occurred while in the dealerships' possession. Failed to call me back in a timely fashion. I will NEVER go back and or reccommend them if my life depended on it!! More
by RNstudent88
Employees Worked With
Chris cervantes
June 04, 2018
Awesome!! This dealership is awesome and I had a great experience. They worked with me and did everything they could to give me the best deal This dealership is awesome and I had a great experience. They worked with me and did everything they could to give me the best deal More
by Tas13
Employees Worked With
Ron Adams
May 31, 2018
Excellent Friendly and got the car and price that i wanted. I asked for free car wash and we got free gas for 1 week. I will recomend this dealership. Friendly and got the car and price that i wanted. I asked for free car wash and we got free gas for 1 week. I will recomend this dealership. More
by Sendy
Employees Worked With
Sean Swanson
May 20, 2018
I wasn’t a pleasant one First of all they gave me a 2 hour time period before my car would be done. Mine you I had a 8:30 appointment. It was 11:30 when I called to see the s First of all they gave me a 2 hour time period before my car would be done. Mine you I had a 8:30 appointment. It was 11:30 when I called to see the status of my service and they told me it was just going to the Wash bay it would be done by 12:15. Got there at 12:10 to go pay and pick it up and then is when they told me it was in line for the wash . They had 4 other cars in front of me . So I didn’t want to wait any longer so I had them take it out of line. When to speak to the service manager while they brought my car and he was no help or even courteous. More
by Jfranco
Employees Worked With
Service rep not sure his name , Sean Swanson
May 12, 2018
Great Service great service, young man had great customer service. went beyond. car was in good condition when recieved. better condition than it was when i sent it great service, young man had great customer service. went beyond. car was in good condition when recieved. better condition than it was when i sent it in. More
by lovely1617
Employees Worked With
Elijah
May 12, 2018
They go threw every detail on explaining the problem on you. I always come to San Bernardino Nissan Dealer there always kind and friendly and they really help you out . For service on your car or purchasing one. I always come to San Bernardino Nissan Dealer there always kind and friendly and they really help you out . For service on your car or purchasing one. Always will come back for any needs on my car. More
by Car guy 1099
Employees Worked With
Joel
