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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
2,779 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,779 reviews

April 01, 2023

Efficient, honest service. Polite caring staff. explained everything well. I appreciate the car wash too Thank you More

by catherinemcfarlane@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Catherine, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 01, 2023

They are more interested in up selling than fixing the warranty issues you come in for. More

by MATTHEWRUFFFESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Matthew, we are disappointed to hear about your recent experience. We did speak to Manny your Advisor, and he did explain that there was a part that was broken that you wanted to replace; however, wasn't covered under warranty. If you wish to further discuss, please contact David our service manager at 310-536-4000 x2225. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 01, 2023

Many was very helpful and professional. He provides accurate service and cost. I’m satisfied with the service done by Nissan Torrance. More

by STEPHANIEX31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Stephanie, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 31, 2023

Good service with reasonable prices Service advisors are very professional and easy to understand their explanations. More

by thehaqs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive and professional experience! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 31, 2023

I found everyone to be friendly and knowledgeable . The premises were well kept and clean. More

by andersonlauren690
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Lauren, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Feel free to reach out to us if you need anything. Have a wonderful day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 30, 2023

I think this dealership really tries to make a special effort every time I go there to make me feel appreciated and well taken care of. More

by DFRIEDMAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Mandez Jones, Yvonne Castillo, Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are pleased to hear that our team efforts to make you feel special don't go unnoticed. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 30, 2023

New service guy was doing his best but was strongly urging me to get additional things done to my car that was not necessary but he kept saying i needed it More

by Awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Our Advisors should be advising recommended services; however, never being pushy. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

The service was ok it took a little longer than expected but over all it was ok More

by SHANAYECARPENTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we appreciate your sincere feedback as it helps us improve. We are glad the work was completed to your satisfaction and will improve on completion time. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

First time coming here and I will be back to do all my maintenance! Yvonne addressed all my concerns and even kept me updated when she was off of work with the help of another advisor. More

by GABBY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

The service was satisfactory. I just don’t like when the service advisor tries to upswell me. Also I asked for and was told my car would be washed and it wasn’t. More

by CLR.THEAGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could provide a satisfactory experience. In regard to the upsell; our Advisors job is to advise work based on year, miles, maintenance history, Nissan recommended services and Technician recommendations and our customers have the right to decline the recommended work; our intention is not to make you feel that we are trying to upsell you. As for the car wash, we apologize that it was overlooked during your visit, if you are ever in the area, we would be happy to take care of the wash for you. Our apologies for any inconvenience caused. We hope to be of service to you in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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