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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
2,831 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,831 reviews

February 21, 2022

Chris, who work in the service department he was very nice & great customer service. He kept me update & explained everything so I could understand it. Keep up the good work Chris. More

by CORWYN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose in sales, Manny Villegas
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Mar 03, 2022 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! It is experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 21, 2022

I was very pleased with my service. My service person, Paloma was thorough and made sure that everything was safe before my vehicle left. They fast and thorough, I had a wonderful exper More

by KSUTTON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma Buenrostro
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Mar 03, 2022 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments and high star rating! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 20, 2022

Very efficient, and they offer free coffee still which is nice. We are satisfied. Thank you More

by TINASEGURA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello Tina, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 20, 2022

Yvonne, my service rep, took care of all my armada’s problems expeditiously. I am totally satisfied with Yvonne and the service center. More

by JSWIANECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 20, 2022

Mi servicio no quedo completo aun carro le falto aceite y el otro no lo lavaron More

by Marco ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Mar 08, 2022 -

Nissan of Torrance responded

Hola Marco, nos decepciona escuchar que no esta satisfecho con el servicio. Nos encantaria resolver esto con usted. Por favor, llameme al 310-536-4000 x2249 o para una respuests rapida, envieme un correo electronico a ereyes@ntnissan.com. Espero tener noticias tuyas. Saludos Cordiales, Elizabeth Reyes Gerente de Relcaciones con el Cliente

February 20, 2022

Dropped off my 2015 Nissan Sentra for service due to the car hesitation when it in drive & notice that there were recalls on the vehicle, Mr. Venegas was very professional and upfront about how long the car More

by STELLADIAZ6227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Your satisfaction is our top priority. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 19, 2022

Great service she was very nice and attentive to all my questions and concerns I had. More

by DPEREZ6203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Yvonne Castillo, Paloma Buenrostro, Angel Corona, Marlene Lira, Ashley Granados, Steve Quintero
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 18, 2022

Truck seems to be running good. Service was delayed a day due to a faulty part. I was compensated but still put out by not having my truck on the day specified. Hours would go by be More

by MOUNTT73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hi, thank you for taking the time to let us know about your recent experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 18, 2022

Honestly this is the second time I go to the dealer and I am coming back next time to get my oil change done because I was in and out of that place so quick I loved it thank you so much for being so professi More

by Lovee jenni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah, Manny Villegas
Report | Print
Mar 03, 2022 -

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 18, 2022

Very bad. Long wait times eg 2 hrs for a lube & 6 hrs for a battery. No car wash, had to find my car in the back lot after paying for service. Won't ever go ba More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Report | Print
Mar 08, 2022 -

Nissan of Torrance responded

Hello, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com so we can work towards a resolution. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Mar 08, 2022 -

NONE3 responded

I see no way to correct the service problems....it is endemic to this dealership. These problems never came up with the prior ownership. People will always remember how they are treated. Having to wander through all the cars on the lot to retrieve my car after waiting 20 minutes after paying for my service will send me to another dealer/ repair shop.

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