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Nissan of Torrance

Torrance, CA

4.4
2,195 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,195 reviews

September 15, 2020

Arrived at the dealership for my scheduled oil change appointment. I was advised to leave the keys in the car, sit in the waiting room and someone will come over to assist me. I sat patiently for 1.5hrs, More

by Lindsay Holliday-Navas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Sep 24, 2020 -

Nissan of Torrance responded

Hello Lindsay, We are disappointed to learn of your recent service experience. I am not sure what fell through the cracks nor will I make excuses for our failure to provide you with anything less than an excellent experience. I sincerely apologize for providing such a poor experience, and ask that you please give us the opportunity to prove that we are worthy of your business and that our reps really do strive to provide excellent customer service. If you are willing to give us that opportunity please reach out to me via email at ereyes@ntnissan.com. I will make sure we make up for our mistake. I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

It was wonderful . I have been there quite a few times in the past few years and this is the best i have been treated . More

by RENDNELO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio
Sep 23, 2020 -

Nissan of Torrance responded

Hello Rendnelo, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Mitch was a great help. Made everything run smoothly. Service was done in a reasonable time. I appreciate how they handled everything with covid 19. More

by JOSHUALIMOSNERO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchel
Sep 17, 2020 -

Nissan of Torrance responded

Hi Joshualimosnero, We're so happy we were able to help you out! Your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Poor service. No info given for how long oil change would be (2 hrs, btw). When the oil change was done, I had to wait an additional 30 minutes bc they failed to tell me my car was being washed, which was no More

by JACKY.RASCHILLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan Blas
Sep 24, 2020 -

Nissan of Torrance responded

Hello Jacky, Thank you for telling us about your recent experience. We are disappointed to hear that you were not satisfied during your recent visit. Unfortunately we have been very short handed, and we should have done a better job at communicating that and accommodating your needs maybe offering a ride so that you wouldn't have to wait around for so long. We understand that being short staffed is not an excuse and we sincerely apologize. We know the importance of communication and transparency and I am sorry we lacked both. We hope you're willing to give us a 2nd chance. If you wish to further discuss, please contact me via email at ereyes@ntnissan.com Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Awesome customer service and explained everything I needed for my car. Also kept in touch on what service that I needed for and what recommendations I needed. Would always bring my car to get service h More

by REICROWN6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
Sep 17, 2020 -

Nissan of Torrance responded

Hi Reicrown6, We are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Every one was very nice and friendly.went beyond and above to help me purchase this very nice car thank all of you who help with this purchase.may God bless you all More

by VTAYLORVT98RETAILER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Howard Mims polite, respectful
Sep 17, 2020 -

Nissan of Torrance responded

Hello Vtaylorvt98retailer, Congratulations on your new vehicle and welcome to the Nissan of Torrance family! We're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

My review is for the service department. I have brought my car in twice for maintenance and a couple of warranty repairs. the service department provided me with excellent service. The car is running great More

by CASLICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 17, 2020 -

Nissan of Torrance responded

Hello Caslick, We are very happy we could provide you with a positive experience! Thanks for taking the time to leave a review about Nissan Of Torrance! We're looking forward to your next visit with us. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

The service representative, Mia at Torrance Nissan, was very nice. She kept me abreast of the status of my vehicle. Unfortunately, I was going to be charged for the car rental and I made it clear that I More

by KP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mia
Sep 23, 2020 -

Nissan of Torrance responded

Thank you for providing this feedback regarding your service visit. We completely understand that transparency is extremely important. We have used your comments to ensure this doesn't happen again. Thank you once again for your feedback, we hope to be of service in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

I had taken my car in for an oil change and also to get my suspension fixed and Manny Villegas who helped assist me was very helpful as always. 10's all across the board for him. Always a great experie More

by BRIDGETCGRANT20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 23, 2020 -

Nissan of Torrance responded

Hello Bridget, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Was quick, fast and efficient. Could be less pricey, but I guess the price matches the service. All good. No complaints so far. They even offered me uber drop off. More

by SID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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