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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,431 Reviews

2,431 Reviews of Nissan of South Bay - Service Center

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March 25, 2023

Mendez Jones is very helpful honest, and professional, i will stay with this dealer for my service needs. More

by opth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! It is experiences like yours that really keep us motivated! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2023

They are very professional and work hard to take care of business Awesome people indeed More

by MRSPACEMAN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind words and this excellent review! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2023

Gave me back my car with a light on my dashboard, had to leave it for an extra day. More

by DFDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Jun 13, 2023 -

Nissan of Torrance responded

Hi Dfds, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 24, 2023

Customer service was very good and wait time was ok and complimentary coffee was appreciated. More

by MORRISONGCKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Jun 13, 2023 -

Nissan of Torrance responded

Hello Morrison, thank you for taking the time to let us know how we did. We are happy to read your positive comments about your recent visit. If there is anything we could have done differently to earn a 5/5 review, please let us know. Unfortunately, a 3/5 star is considered a failing rating for us. We are always open and looking for ways to improve. Thank you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 24, 2023

Ok, did not complete recalls, wish the team was more knowledgeable and gave better information. More

by RB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your sincere review. We would like to further discuss this with you as our goal is to provide top quality service and falling short of that is unacceptable. There has to be an explanation as to why the recalls weren't completed during your visit. Unfortunately, based on your username I can't find you in our database. Please contact us at 310-536-4000 x2249 or x2225 to further discuss. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2023

I've been going to Nissan of Torrance for some time now and everytime I go I experience the best service possible from Manny who takes care of me whenever I have anything wrong with my car. I always will More

by BRIDGETCGRANT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello Bridget, we're glad to hear we delivered such a great experience. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2023

Every single time that I have visited this dealership somebody always greets me in a timely manner. Service is always prompt, and should there be an expected delay, I am always informed ahead of time. C More

by Gee310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 22, 2023

Very professional and honest except for Mendez Jones requires lots of training in how to deal with customers, how to respect and be ethical to customers and more efficient in returning customer calls More

by sigman88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! As for Mandez, we will take this opportunity to coach him. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 21, 2023

My service rep Rick was great. They inspected the car quickly, communicated the repairs and then had the car repaired quickly. I was very happy. More

by BENNETT268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Nissan of Torrance responded

Hi Bennett, thank you so much for your positive comments about Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 20, 2023

Solid assistance and interaction with the service coordinators, however risks related to service (transmission fluid replacement) were not outlined by Service coordinator. In this case the transmiss More

by townsend924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review. We hope to be of service to you again in the future. Best wishes, Nissan Of Torrance

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