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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,494 Reviews
Call Service Center (310) 536-4000

2,494 Reviews of Nissan of South Bay - Service Center

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May 03, 2023

I was not happy with my recent service visit! It took 6 hours to tell me they needed to replace my radio and no updates! More

by JACKIEMROCH59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones, Yvonne Castillo, Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Jackiemroch59, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or 2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2023

Nissan of Torrance treats people nicely and they offered a good service. And the service it’s very fast More

by FRANKIEGO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz, Mandez Jones, Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Frankie, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2023

Yvonne was wonderful. However, I have continued to have major issues with my 2020 Nissan armada. I am currently working with Nissan consumer affairs to get some resolution More

by TMACANU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Castillo, Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your sincere feedback. I did speak with Yvonne and Chris regarding your recent visit. They both explained that you had checked in early for your appointment; however, the customer that Chris assisted before you did have an earlier appointment set up. We know you had waited prior to that customer arriving, but you were scheduled in later. Chris should have been professional in his response and explained the situation to you. We can assure you that we do not find his behavior acceptable and have addressed your experience with Chris and his Manager. I am glad Yvonne was able to provide a positive experience. Nissan Consumer affairs did get in contact with Yvonne regarding your vehicle concerns, they will be scheduling you back to have your vehicle checked again. Thank you once again for your feedback and apologize for your encounter with Chris. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 02, 2023

Was told 1st 2 years of maintenance were covered, free of charge. Then was charged an excruciating amount when it was time to pick up my car after maintenance was performed. More

by That Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Eric, thank you for taking the time to provide this feedback. We do apologize for any misunderstandings. As previously discussed, I did look into this, and you did get 2 years of complimentary oil changes for the equivalent of 4 oil changes within that 2-year period. You should have received an oil change booklet with 4 free oil change coupons during the purchase of your vehicle. The services you recently had done, are dealer recommended services based on miles or year of your vehicle. You did purchase a Nissan preferred warranty which does cover some repairs, but none of which were covered during your most recent visit. If you wish to further discuss I would be happy to. Please contact me at 310-536-4000 x2249. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 29, 2023

I am satisfied with the professional maintenance persons that works on my vehicle at Nissan More

by MARCELVIAREYNOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Mandez Jones
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Jun 13, 2023 -

Nissan of Torrance responded

Hi Marcelvia, thank you so much for your positive comments about Nissan of Torrance! We are so happy to hear that our team was professional and provided a satisfactory experience. We look forward to your next visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 26, 2023

Slow, liars and unreliable I had an oil change coupon for $39.99 if I wanted synthetic oil I have to paid $20.00 extra and I was charged $79.99 also requested a change of air filter, cabin filter and cooling More

by OTTO CIFUENTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hi Otto, we regret to hear that your recent experience was anything less than exceptional. In regard to the oil change, the coupon does state it is for a regular oil change and synthetic is additional; regarding the 10% coupon I am not sure why it was overlooked and do apologize if it wasn't applied. We would be happy to offer you a complimentary oil change for the inconvenience caused by this. If you wish to further discuss I can be reached at 310-536-4000 x2249 or at ereyes@ntnissan.com. Look forward to resolving this matter. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 26, 2023

I received a great service and transparency cost of service and part from Manny. great information and timely service thank you so much More

by ATITAYATH@OUTLOOK.COM
Recommend Dealer
Yes
Employees Worked With
Manny
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We are happy to hear that Manny provided transparency and great service during your visit. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 26, 2023

Very helpful, kind, i was in and out with no problem. Would definitely come back More

by TAMIESHALONGSWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we appreciate your positive review about your recent experience with us! We thank you for choosing Nissan of Torrance and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 26, 2023

Manny has been a great advisor. Always courteous I appreciate his help with our Nissan More

by GBOLSAJIAN
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 22, 2023

Last experience, they didn't check my fluids, and my car was at the dealership for about a week. Once I drove my car my car start overheating More

by jgjbgjbjhb
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
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