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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,419 Reviews
Call Service Center (310) 536-4000

2,420 Reviews of Nissan of South Bay - Service Center

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March 14, 2025

Good good good good good good good good good ok ok ok ok ok ok More

by KARNA_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Nissan of Torrance responded

Hello Karna, we are so pleased you enjoyed your visit to Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

Some service reps lack customer service as Ive noticed from my past experience. However, Capri was very good. More

by RONJBO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Nissan of Torrance responded

Hello Ron, thank you for taking the time to tell us about your experience with our team. We are disappointed to hear that your past experience was not the best. However, I am happy to hear that Capri was able to turn your experience around and make it a positive one. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

Excellent service department. Employees are competent, honest, and friendly. Never feel taken advantage of or talked down to because I am female. More

by bettyleaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Nissan of Torrance responded

Hello Betty, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

Very nice and friendly staff. and extremely clean facility. Will definitely recommend to friends and family More

by BECKYBEX012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Nissan of Torrance responded

Hello Becky, thank you for your kind words and this wonderful review! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 11, 2025

I always go to the Torrance office for a check up on my car and they always have me leaving happy with a smile, Jimmy is very kind and helpful, I appreciate that by the way. More

by TLEAH60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 10, 2025

They were informative on what my car needed done during the multi point inspection report. More

by marisol
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Nissan of Torrance responded

Hello Marisol, thank you for taking the time to tell us about your recent experience. We are glad that our technicians performed a thorough Multi Point Inspection as we understand the importance of making accurate recommendations. Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 10, 2025

The service was fast and the results were superb. My wait in the facility was as promised by Richard Burns, More

by djeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We are delighted to hear that the experience we provided was superb and fast. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 10, 2025

My only ask is to give the customer a timeframe for the wait so they know how to plan their day. More

by ELLIE.RICHARD90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Nissan of Torrance responded

Hello Richard, thank you for your feedback as it allows us the opportunity to improve. We will address this with the team, as they should have provided you with a timeframe. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 09, 2025

Richard was great! He was very patient and made sure that I was well taken care of. I am glad that he was the one who helped me. More

by DTURATSU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 09, 2025

The repairs are very expensive here and the customer service is not attentive. The attention span is limited only on one issue and once the money is collected they quickly let you go. Employees must wor More

by KUN.ANIKO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Nissan of Torrance responded

Hello Aniko, thank you for taking the time to provide feedback regarding your visit in January. Firstly, I want to sincerely apologize if you felt that our Advisor was condescending or overly focused on money during your visit on July 13, 2024. It is never our intention to make any customer feel uncomfortable or undervalued. We aim to create a welcoming environment where our customers feel respected. During your 1st visit with Richard back on July 13th, we performed an oil change and tire rotation. This is a standard maintenance to maintain the health of your vehicle. Our Advisors are trained to provide recommendations based on the condition of the vehicle. Based on the CarFax history you are the 5th owner of the 2013 Sentra and was just purchased in 2024 by you. We must consider the year and miles as the prior owners may have not performed the necessary services or repairs. This may have been the cause for the recommendations made on your 2nd service visit as there were quite a few codes discovered during the diagnostic. These findings and repairs are crucial for ensuring the safety and reliability of your vehicle. While we understand that this may have been unexpected, it is part of our responsibility to inform you. If our team did not address your dashboard light concern or tire replacement estimate, we encourage you to contact our team so that it can be addressed promptly. We appreciate your business and hope to have the opportunity to serve you better in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

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