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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,466 Reviews

2,466 Reviews of Nissan of South Bay - Service Center

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March 16, 2025

Did not fix the problem the first time had to Come in again and not sure if the problem is still in effect. Have is the wrong key when we picked up the vehicle. More

by Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Nissan of Torrance responded

We are disappointed to hear that you did not have a more positive experience. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2025

It was my first time at your store. I appreciated Chris’s thoroughness. Your store will be my first choice with any future issues. Thank you. More

by Dfgrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Nissan of Torrance responded

Hello, thank you; we appreciate you choosing Nissan of Torrance for your vehicle needs. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

Jimmy provides exceptional service from the beginning of having my car serviced, keeps me informed of what’s needed and gets it fixed timely. Thank you Jimmy for your continuous superior customer service More

by LEISAHERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Nissan of Torrance responded

Hello Leisa, your review means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

No service thanks you for all the hard work guys olo lol lol lol lol More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

Service was ok but had to spend 30 mins on calls to simply get on a ride back to pick up the car, service advisor never answered the call or text More

by MATTEO.SISMONDA
Recommend Dealer
No
Employees Worked With
Marcell Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcell Saavedra
Mar 20, 2025 -

Nissan of Torrance responded

Hi Matteo, we regret to hear that your recent experience was anything less than exceptional. This will be addressed with Marcell and our Service Manager, as we understand that communication is key. We hope you are willing to give our team another opportunity. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

Excellent service department. Employees are competent, honest, and friendly. Never feel taken advantage of or talked down to because I am female. More

by bettyleaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Nissan of Torrance responded

Hello Betty, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

My service rep Chris provided excellent customer service. I appreciated his attention to detail and his ability to answer all my questions. More

by AJJAMES1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience and glad to hear your visit with Chris was the case. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

I received great service from Richard and sales was helpful too. Will go back here again. More

by DAN.JUN.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Mar 16, 2025 -

Nissan of Torrance responded

Hello, we're glad you had such a wonderful experience and we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

Good good good good good good good good good ok ok ok ok ok ok More

by KARNA_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Nissan of Torrance responded

Hello Karna, we are so pleased you enjoyed your visit to Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

Some service reps lack customer service as Ive noticed from my past experience. However, Capri was very good. More

by RONJBO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Nissan of Torrance responded

Hello Ron, thank you for taking the time to tell us about your experience with our team. We are disappointed to hear that your past experience was not the best. However, I am happy to hear that Capri was able to turn your experience around and make it a positive one. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

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