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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,455 Reviews

2,455 Reviews of Nissan of South Bay - Service Center

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September 17, 2021

The staff was friendly, efficient and very timely. I will be back because it was very easy to get my car serviced here. More

by LOURDES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Nissan of Torrance responded

Hello Lourdes, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2021

How about someone who really cares about a survey call me! Still don’t know why I have signed up for warranty when you wanted to charge me for a battery while i got the car from you less than a year ago. More

by SHOKOUFEHKOUSHANDEHFAR11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Jordan Blas, Mia Young
Oct 01, 2021 -

Nissan of Torrance responded

Hi, we regret to hear that your recent experience was anything less than exceptional. We would like to have a better understanding about your experience. Please reach out to us at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Please provide your full name and best method of contact. I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 14, 2021

Check-in was really quick and Chris was awesome. He kept me informed of the status of my car. Unfortunately, there were still problems with my car, and I brought it back the next day. Everyone were very hel More

by MIDEASANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Sep 18, 2021 -

Nissan of Torrance responded

Hello Midea, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 14, 2021

Very friendly and professional staff. You are greeted and attended to right away. The car is always ready when promised. More

by BENREKIAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
Sep 18, 2021 -

Nissan of Torrance responded

Hi Benrekiah, thank you so much for your positive comments about Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 14, 2021

Asked the service center to check my tire pressure while my car was there for service. They gave me my car back with the low pressure warning still active on my dash. Failure. More

by Scrappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Jordan Blas, Mia Young
Sep 30, 2021 -

Nissan of Torrance responded

Hello, we apologize that your tire pressure was overlooked. We have addressed your concern with our Technicians to ensure they inspect what they expect. If you are ever in the area come by and we will reset your tire pressure light. We hope you are willing to give us a 2nd chance. Kind Regards, Elizabeth Reyes Customer Relation Manager

September 11, 2021

They tried to upsale for me to purchase new tires and shocks for over $1,300. Tires are less at other places like Sam’s club. Also, the young lady said she’d try to find me a discount, senior, military, More

by DGHINSOCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shanarah Roberts
Sep 30, 2021 -

Nissan of Torrance responded

Hello, we are sorry you felt that our team was trying to up sale you. Our prices are very competitive with those in the area if not better. We hope you were able to get the tires replaced at a price that met your needs. Thank you for your feedback and take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 11, 2021

They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Camacho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Madrigal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Jordan Blas, Albert Vu
Sep 14, 2021 -

Nissan of Torrance responded

Hello Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 10, 2021

Mia was very helpful and a great customer service representative. The other service reps were just as friendly and helpful. Thank you Will be back for all services More

by TANYAEPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
Sep 14, 2021 -

Nissan of Torrance responded

Hi Tanyaepp, thank you so much for your positive comments about Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 09, 2021

I brought in an old car with break problems.Manny I brought in an old car with break problems. Manny explained all recommanded procedures. I was able to pick those urgent and essential. The recall More

by TERITHEVAMPIRE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 14, 2021 -

Nissan of Torrance responded

Hello, We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 08, 2021

Very happy with the service. I would definitely recommend this location to anyone who has a Nissan, and need repairs. I feel right at home whenever I need work on my car. More

by PASADENABK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Sep 14, 2021 -

Nissan of Torrance responded

Hi, thank you for taking the time to leave a review for us at Nissan Of Torrance. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

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