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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,473 Reviews

2,473 Reviews of Nissan of South Bay - Service Center

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September 03, 2021

Brought in car because service light was on. Service tech never turned service light off. Told they never checked why it was on the charged $269 for oil change. ROBBERY! More

by HARVSIEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Blas, Mia Young
Sep 21, 2021 -

Nissan of Torrance responded

Hi Harvsiegel, we regret your most recent visit with us was not up to the standards we strive for. We would like to have a better understanding about your experience. Please reach out to us at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 03, 2021

I came for 2 issues thinking I would be without my car for the day and 3 days later I got my car back with only what was supposedly done on the first day. Quite disappointing. More

by STUBBORNDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dealt with Manager of service department on 2nd day.
Sep 18, 2021 -

Nissan of Torrance responded

Hello, we regret to hear that your recent experience was anything less than exceptional. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ereyes@ntnissan.com. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 03, 2021

The locks on my tires didn't have a key to remove them in the car. Steve Quintero helped solved the problem. By ordering new locks with a key. Very helpful and courtesy in getting the situation taken care o More

by BEVHARPETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
September 03, 2021

The dealership is a very good one the people are really nice they get the job done will recommend it to anyone Thank you a More

by RENEETYEL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones
September 02, 2021

My service advisor Ms Shanarah Roberts deserves so much credit for her outstanding customer service . She went above and beyond what most employees there and other service departments are willing to do . T More

by DOCHOLIDAYLUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanarah Roberts
Sep 04, 2021 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan Of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 02, 2021

Been here a few times they have Great service.Recent Been here a few times they have Great service. Recent visit my situation was somewhat complicated but Manny kindly helped and got my service done More

by ABRICAANGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 04, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 01, 2021

The staff was friendly and completed an oil change and tire rotation in a timely manner. The staff reminded me of upcoming vehicle service options based on the age and mileage of my truck. More

by GMCE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Jordan Blas, Mia Young
Sep 04, 2021 -

Nissan of Torrance responded

Hi! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 01, 2021

Nissan of Torrance has given amazing service both times that J have come in for a service. Staff is always friendly and very good about updating and communicating More

by EVELY.DEHARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanarah Roberts
Sep 04, 2021 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 30, 2021

Always clean, they follow the protocols for covid19, always a good attention to me or my family and I've been a client bye 4 years now. More

by JONATHANSCZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 04, 2021 -

Nissan of Torrance responded

Hi Jonathanscz, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2021

I had a great customer service and was very satisfied with my service. All my questions were answered quickly and they were very kind and nice. More

by ENDEGENA2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 04, 2021 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan Of Torrance! We hope to be of service to you again in the future. Best wishes, Nissan Of Torrance

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