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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,425 Reviews

2,425 Reviews of Nissan of South Bay - Service Center

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November 24, 2020

Great job. I had an appointment, but was a little late. When I called the lady on the phone said no problem drive safe. David explained everything that was going on. Good job. More

by Pamelaeaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Nissan of Torrance responded

Hello Pamela, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 24, 2020

I gave Nissan 4 stars only because of Mitch. Good attitude good service. Majority of Employees don’t even acknowledge you. Service used to be better. Service has dropped. Not happy. Mitch is good bu More

by CHEVYMAN6568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas, Mitch Quintana
Nov 29, 2020 -

Nissan of Torrance responded

Hello, we are glad that Mitch provided a positive experience. However we are disappointed to hear about your experience with the rest of our team. This will be topic of discussion at our next meeting. We hope you consider us again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager+

Nov 29, 2020 -

CHEVYMAN6568 responded

I hope our next experience with Torrance Nissan will also be better. If not I will definitely change to a different dealer. My wife used to like going here not anymore. She also wants to try one last time.

November 23, 2020

Veronica was very helpful and very polite , over all a great experience.The service on my car was done quicker than other times.I will definitely look for Veronica again More

by estefanicmoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Hernandez
Nov 29, 2020 -

Nissan of Torrance responded

Hi Estefani, thank you so much for your positive comments about Nissan Of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Cutomer Relations Manager

November 23, 2020

Took car in for service, had same issue a year ago, told them to check history and replace same part. They ignored history wasted weeks of my time, crashed my car when I came to pick it up, sent it to body More

by MBARGERON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve kleine
Dec 19, 2020 -

Nissan of Torrance responded

Hi, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 23, 2020

The service charge for diagnostics was not explained properly to me even after I asked for the price. I was under the impression that the price I was told was all inclusive not per concern diagnosed so More

by 0S0UZA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2020 -

Nissan of Torrance responded

Hello, we're disappointed to hear of the negative experience you had at our location. Thank you again for taking the time to let us know how we can improve.

November 23, 2020

Very good service. Nothing to complain about. I will tell my friends about the excellant service Torrance Nissan does. You have my business for a long time More

by EARL.THOMPSON59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas
Nov 29, 2020 -

Nissan of Torrance responded

Hello Earl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We sincerely thank you for the positive review, and look forward to seeing you again soon! Kind regards, Elizabeth Reyes Customer Relations Manager

November 22, 2020

I always get good service nice group of people who seem to care an always have the answer to t needs, I just wish I had more time to learn more about my car More

by ONELORSEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hansen, Manny Villegas, Claudio Gutierrez, Veronica Hernandez, Mitch Quintana, Jordan Blas
Nov 29, 2020 -

Nissan of Torrance responded

Hi Onelorsee, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 20, 2020

The service department did a great job of diagnosing the problem and completing the repair. Go Nissan Service. I will definitely return with any future repairs. More

by Cynthia Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Veronica Hernandez, Mitch Quintana, Jordan Blas
Nov 29, 2020 -

Nissan of Torrance responded

Hello Cynthia, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 17, 2020

Service Dept lacks Customer Service skills, slow response, slow to repair, failure to test repairs, lack of energy and enthusiasm, lots of standing around, parts not stocked, what more can I say! More

by MBARGERON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Nov 20, 2020 -

Nissan of Torrance responded

Hello, We are disappointed to hear of your recent experience. We would like a better understanding to better assist you. If you are willing to further discuss please contact me at 310-536-4000 x2249 or email me at ereyes@ntnissan.com. Unfortunately can't find you in our database with the user name listed. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 16, 2020

During my first visit at the Torrance Nissan Dealer, Claudio was the first team member I met of the Nissan dealer. He is very attentive, detail oriented and his customer service skills are great! I cur More

by LETICIABABY05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio
Nov 19, 2020 -

Nissan of Torrance responded

Hi Leticia, thank you so much for your positive comments about Nissan Of Torrance! We really appreciate your positive review! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

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