Nissan of South Bay - Service Center

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to Capri here at Nissan of Torrance! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you so much for your high rating! It is important for our team to provide consistent and dependable service to our customers. We are happy to hear that your experience with us was the case. Thank you again for the great review! Kind Regards. Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Volodymyr, we understand your concerns about the tire wear on your vehicle. The vehicle alignment is a critical maintenance procedure to enhance the life of your tires, enhance vehicle handling etc. However, several factors can influence tire wear beyond just alignment. As explained to you previously, driving habits is one of the primary contributors to tire wear, such as road conditions, rapid acceleration, hard braking; those are all examples of what can lead to uneven tire wear. You stated that this is a new car, yet it has close to 30K miles, high mileage over a short period can naturally lead to increased wear. We value your feedback and hope this explanation clarifies our position regarding your concern about tire wear after the alignment service. Unfortunately, you are not an average driver, as you put excessive miles such as more than 7K miles in a 2-month period and driving mainly city. We truly hope we can earn a positive rating as we are not at fault for the wear on your tires. Thank you once again for taking your time to address your concerns. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Sharie, we are happy to hear that Rick was great. I did speak with Rick regarding your feedback, and he mentioned that we were diagnosing a misfire of multiple cyls; however, your independent mechanic who referred you back to us as he could not diagnose it after he changed the plugs and coil packs per our recommendation. We are truly disappointed that you are still experiencing issues. Rick did state that we offered to scan it, please contact him if you would like to proceed. Thank you once again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you so much for the positive review! We are happy we made booking an appointment easy and that our team was helpful and attentive. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! Marcell is awesome and I will be sure to share your feedback with him. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Mo22, thank you for taking the time to leave a review for us at Nissan Of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Corey, thank you; we appreciate your feedback and high start rating! We are happy to hear that Chris did an amazing job at fulfilling your request in a timely manner. Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your sincere feedback. We strive to provide top quality service and are glad we have provided you with very good service. Our parking lot could definitely use some more space; however, at the moment we work with what we have. Thank you once again for your feedback. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Nissan Of Torrance (310) 536-4000