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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,478 Reviews
Call Service Center (310) 536-4000

2,478 Reviews of Nissan of South Bay - Service Center

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November 20, 2024

Everything it was good! ! Richard was really nice and very helpful!! Thank you Richard for your business!! More

by HELLOCATALINA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Nissan of Torrance responded

Hello Catalina, thank you for sharing your positive experience! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 19, 2024

What’s the point of making an appointment if you still take 2+ hrs to do an oil change More

by GUDINOCRYSTAL21
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Nissan of Torrance responded

Hello Crystal, we understand that when you make an appointment you expect a timely service, and we strive to meet those expectations. While we aim to complete oil changes efficiently, several factors contribute to longer wait times. In addition to your oil change, our technicians perform a multi-point inspection, a battery check and a car wash. These extra steps are intended to enhance your overall experience but can also extend the duration of your appointment. Your feedback is invaluable in helping us improve as we are continuously looking for ways to minimize wait times. If you have any further concerns or questions, please feel free to reach out to us at 310-536-4000 x2225 or x 2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 19, 2024

Excellent experience. Chris was very attentive to our needs and explained everything in detail. Will certainly continue coming back for servicing in the future. More

by BRADMAURER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Nissan of Torrance responded

Hello Brad, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you; we appreciate your excellent feedback! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 17, 2024

Don't like customer service waste to much time and don't explain well what is it More

by babel1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 17, 2024

Delivered within estimated time. Person who helped me did the multi point inspection of my car without me asking, which gave me valuable information. Also remedies were suggested w More

by AGGIEWOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Your satisfaction is our top priority. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 17, 2024

Quick and efficient service. Richard offered thorough explanation on the maintenance being performed as well as advise on upcoming tire replacement options More

by Lawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Nissan of Torrance responded

Hello Lawson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 16, 2024

Chris was very effective in checking me in and getting me on my way. Customer service was great, I knew approximately when my car would be ready for pickup and I got a text when it was ready. More

by OGLASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 16, 2024

They Finished service when promised. Offered me any thing to make my stay to make me more comfortable and washed my car for free More

by MSCOTT1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! We are glad our team was able to go above and beyond to make you comfortable. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 14, 2024

Nissan Torrance did what I needed as requested. Thank you for the excellent service. I will return. More

by ITEMPLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 13, 2024

Didn't receive a receipt of work done on vehicle during my last visit which is very unprofessional even with computers down. One should be generated after and emailed or mail out to consumers. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly at ereyes@ntnissan.com, with your full name, phone number and on the subject line please write "requesting copy of my recent RO" I will be happy to scan it over. We take professionalism very seriously and strive to provide excellent service at all times. We value your feedback and business. Thank you once again for your understanding. Kind Regards, Elizabeth Reyes Customer Relations Manager

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