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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,442 Reviews
Call Service Center (310) 536-4000

2,442 Reviews of Nissan of South Bay - Service Center

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August 22, 2023

Good service I brought my car for preventative maintenance and brake flush and I purchased parts for Torrance Nissans here. More

by Vebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 26, 2023 -

Nissan of Torrance responded

Hello Vebert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 22, 2023

The service representative for my appointment was argumentative and did not follow my request nor her supervisors when it came to my service communication protocol requested. Had to deal with manage More

by SENECADWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Manny Villegas, Alisa Retunski
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Aug 26, 2023 -

Nissan of Torrance responded

Hello Seneca, our team did their best to assist you with your concerns. It is unfortunate that we were unable to meet your expectations. We wish you the best of luck. Nissan of Torrance.

August 22, 2023

I believe someone hit my car while it was being serviced. And no one seems to know about it. No one informed me of the incident. More

by ASBERRYJESSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Nissan of Torrance responded

Hi, we regret to hear that you are displeased with your recent experience with us. Did you tell your Advisor or a Manager about the scratches? We do a thorough walk around of your vehicle at check in and also take pictures of your vehicle. We would be happy to go over those with you and inspect your vehicle. If it is something we did, we are happy to fix it. Please email me pictures of the damage to ereyes@ntnissan.com. Thank you! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 20, 2023

One of the best dealerships around. Always so personable and very friendly. Simply the best! More

by karen82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski, Cesar Maldonado
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Aug 22, 2023 -

Nissan of Torrance responded

Hello Karen, thank you for your praise and kind comments about our team. It is experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 17, 2023

They should at least Prioritize customer that came in first I’m upset waiting for 30 mins and yet they took care the customer behind me :( More

by SARAHRlNGOR
Recommend Dealer
No
Employees Worked With
Alisa Retunski
Report | Print
Aug 20, 2023 -

Nissan of Torrance responded

Hello Sarah, we're disappointed to hear of the negative experience you had at our location. There are a variety of reasons you may have felt as if though you were being skipped; for example, if you did have an appointment, the person they skipped you for may have had an appointment earlier than yours. We do prioritize on our appointments and do our best to get to each one in a timely manner. It is unfortunate that you had to wait that long, but there are times when we are dealing with customers who have more complex repairs or requirements which can cause delays with the appointments or walk-in's who are arriving. If you wish to further discuss please contact us at 310-536-4000 x2249 or x2225, you can also email me at ereyes@ntnissan.com. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 17, 2023

Every time I bring my car in for the routine maintenance it is a pleasant experience. I have never been made to pressured to accept the upsell maintenance. Every service advisor I land with has been knowl More

by Chris R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Aug 20, 2023 -

Nissan of Torrance responded

Hello Chris, we are very happy we could provide you with a positive experience! It's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 16, 2023

The service was very quick and easy as well as convenient. Jimmy is friendly and straight to the point. More

by marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Nissan of Torrance responded

Hello Marc, we are so pleased you enjoyed your visit to Nissan of Torrance! We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 15, 2023

I like the way they treat their customers They are easy to deal with , nice courteous and respectful More

by SABABIA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mendez jones
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Aug 18, 2023 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 15, 2023

I had no problems with the service department, they did a good on the service on my Pathfinder More

by MIKEGAZZILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 18, 2023 -

Nissan of Torrance responded

Hello Mike, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 13, 2023

They have friendly and knowledgeable staff the dealership is conveniently located near shops and the Del AMO mall. More

by CRISSYTURNER783
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Nissan of Torrance responded

Hello Crissy, we are so pleased you enjoyed your visit to Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

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