Nissan of South Bay - Service Center

Nissan of Torrance responded

Hello Mr. Turney, we are truly disappointed that you felt our Advisor was trying to take advantage of you in anyway. Our Advisors job is to make recommendations based on our technicians' findings. You came in with a check engine light, our tech found a hose that was damaged to your secondary gas pump. There was no labor time listed in all data as it's an aftermarket system that was installed. There was an extension diagnosis performed with a smoke machine to verify where the gross leak in the evap system. To replace the hose, it was going to take an additional hour to replace and to reinspect the repairs. Once again, we are disappointed to hear that you felt our team was trying to "rip you off" that is never our intention as our customers are our top priority. If you wish to further discuss, please contact our Service Manager at 310-536-4000 x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marcus, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Please don't hesitate to reach out to us if there's anything more we can do! Thank you again for letting our team know how we did! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Your satisfaction is our top priority. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Poei, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not to the expectations we strive for. We understand that our prices are higher than those of a private mechanic; however, you are dealing with Nissan Certified Technicians amongst other perks that we offer vs. private mechanics. We respect your feedback and are happy to hear that your vehicle was taken care of. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your sincere feedback as it allows us the opportunity to improve. Unfortunately, we have no control over the shipping of parts or accessibility, but we do our best to accommodate our customers. We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jazz, we appreciate your positive review about your recent experience with us! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Gay, we are so pleased you enjoyed your visit to Nissan of Torrance! It is experiences like yours that keep us motivated. If there is anything that we could have done to earn a 5 star we are happy to hear from you as all feedback is welcome. Kind Regards, Elizabeth Reyes Customer Relations Manager