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Cerritos INFINITI

Cerritos, CA

Overview
Reviews
Vehicles
4.8
241 Reviews
Call Dealership (562) 345-1333
View Awards

18707 Studebaker Rd.

Cerritos, CA

90703

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Showing 241 reviews

February 22, 2023

Great service. Great knowledge about the work that was suppose to be done. This is my third time using them. More

by successb430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Yoc
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Helpful
February 21, 2023

I have purchased three infiniti vehicles over the past 20 years, serviced by Norm Reeves. I am very satisfied with the team at Norm Reeves. More

by tomr562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yarber, Issac Diaz
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Helpful 1
February 17, 2023

EXCELLENT SERVICE ADVISOR EDWIN RIVAS. HE IS ALWAYS VERY KNOWLEDGEABLE AND EXTREMELY COURTEOUS. THIS DEALERSHIP IS EXCEPTIONAL. More

by gregory.morris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN RIVAS
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Helpful
February 13, 2023

Outstanding purchase experience. Knowledgeable staff. Stylish and reliable cars. I highly recommend Norm Reeves Cerritos Infiniti. More

by Batman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Byron Jackson
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Feb 14, 2023 -

Cerritos INFINITI responded

Thanks so much for recommending us. We're so pleased to learn that our team continues to be the best at what they do!

Helpful
February 04, 2023

Originally purchased a 2006 M35 here and John Yarber kept it in fine condition with excellent service. Just replaced it with a 2023 QX60 sold to me by Byron Jackson who worked with me for over a year to get More

by Batman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Byron Jackson, John Yarber
Report | Print
Feb 06, 2023 -

Cerritos INFINITI responded

Congrats on your new vehicle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

Helpful
January 13, 2023

The great service team at Norm Reeves is worth the drive every time for me. More

by ecuapeter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
Jan 13, 2023 -

Cerritos INFINITI responded

Thank you for the kudos! We are happy we could make your experience a memorable one.

Helpful
October 29, 2022

Very friendly service advisors. Quickly took care of my request and off I went. The car needed a couple of days for service so I was provided a very nice loaner vehicle. Thank you a More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yarber
Report | Print
Oct 31, 2022 -

Cerritos INFINITI responded

We are so pleased to hear that your needs were met by our team, Jay! Thank you so much for the kind review and rating, and we look forward to working with you again! Take care.

Helpful
October 01, 2022

Everything was great especially Jason. The work by the techs were great too, as well as the rental car guy. More

by Joe Friday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
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Oct 04, 2022 -

Cerritos INFINITI responded

Thank you for your kind words, Joe! We're thrilled to hear that you had a great experience with Jason and the rest of our team!

Oct 04, 2022 -

Joe Friday responded

My email addy is elg767@outlook.com I have other stuff to fix on my M-35 but I have to wait right now to do it.

Helpful
September 07, 2022

Arcee was fantastic, got me in and out with ease. I always come here and everyone is so friendly. More

by lego.thong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yarber
Report | Print
Sep 08, 2022 -

Cerritos INFINITI responded

Thanks for the great review and rating! We're happy we could be of service!

Helpful
July 25, 2022

Could not get the oil and f I lter c j ange right. Push for unneeded work. Managers are non responsive. Bad business. More

by Lindahlldy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Yarber, Issac Diaz, Kristen Bergmaier
Report | Print
Jul 27, 2022 -

Cerritos INFINITI responded

Hi Linda. It’s important that you are satisfied and comfortable with your experience at Norm Reeves Cerritos Infiniti and we are concerned that this was not the case for you. If you are interested, please reach out to our Service Director, Anthony Ortiz, at anthony.ortiz@normreeves.com so we can discuss this further. Thank you.

Jul 27, 2022 -

Lindahlldy responded

Why are you reaching out to me now. You are only interested in making money rather than getting paid for service rendered. Your people follow your lead and you have not treated me like a valued customer. Perhaps this is now the status quo for most service departments for infiniti. The franchise gets away from responsibilty because each dealership is independently own. Despite that, I see you all as crabs in a barrel.

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