Norm Reeves Ford Superstore

Avoid this place at all costs as they are incredibly shady. I came in Saturday morning after I received numerous texts from the manager Ed, to come in and get an appraisal for my car as they were intere shady. I came in Saturday morning after I received numerous texts from the manager Ed, to come in and get an appraisal for my car as they were interested in buying my car. I had already had a number from a different dealer which I explained to them and they asked to see my car to see if they could beat the offer. I made an appointment as the other dealer said it would take hours to complete the sale and I was on a time constraint. When I came in, I met with Deangelo who was very pleasant and kind and took a look at my car, took pictures and spoke with the manager. They originally offered me $1,000 less than the other dealer so I said thanks for trying but I was offered $1,000 more at the other dealer. He went back and spoke with the manager after I showed him evidence of the other offer and they agreed to match the price. I told him I had to bring my kids back home real quick (I live around the corner) since I wouldn’t have a way to get them back after selling the car. He told me he would do me one better, to take the car back home and keep it over the weekend so I would have a car for the weekend and to come back Monday morning and we would be in and out in 30-40 minutes. I told him I already had a babysitter and can sign now but they said I would need to finalize Monday anyway so to just come back. He brought me a paper to sign, which I did, and I left I come back first thing this morning, Deangelo is not in (said he would be there at 9) and some other guy takes a look at the car again and then comes back saying “”bad news, the market changed over the weekend and we can offer you $1,000 less now”. I was so upset saying they promised me the price would not change and they were the ones that told me to come back on Monday. The manager there this morning said “the market changes every Monday” to which I told him that if that was truly the case, why would Ed and Deangelo tell me to leave and come back when they already promised and shook hands on a deal. They told me to come back in 2.5 hours to talk to Ed, but I already planned my whole day around taking care of this this morning. This whole situation just gives off the typical shady dealership vibes and I would stay far away from them. I still needed to purchase a new vehicle, something bigger than my suv, and told them I’m still looking, which I was highly interested in a new expedition, but would never give my business to a dealership that runs like this. More

Richard at Cerritos Ford was very helpful. Explained everything well. Kept me updated regarding recall. Explained everything well. Kept me updated regarding recall. More

I’ve use this Ford dealership for service quite a few times my go to is Richard. He’s very professional and real. He always takes care of my vehicles and updates me on them. Even sometimes he has the veh times my go to is Richard. He’s very professional and real. He always takes care of my vehicles and updates me on them. Even sometimes he has the vehicle done sooner than what the original date was. I’ll always go to Richard for my service of vehicles. More

I feel like I receive preferred service. My car is a 2018 so this has been going on for almost 8 years. My car is a 2018 so this has been going on for almost 8 years. More

All people we met at the dealership were friendly. Our salesman Keanu Valverde was knowledgeable and courteous. Our salesman Keanu Valverde was knowledgeable and courteous. More

My adviser Francisco was very helpful and took good care of my car, great man of my car, great man More

Excellent customer service! My 2015 F150 developed an intermittent check engine light fault shortly before traveling home from LA to Phoenix. An auto parts store tried but cou My 2015 F150 developed an intermittent check engine light fault shortly before traveling home from LA to Phoenix. An auto parts store tried but couldn’t pull the stored engine fault codes. I contacted Norm Reeves and a service advisor, Mike, arranged for an appointment next day. The engine fault was quickly identified and the repairs were made within a few hours. Mike also identified a warranty repair and after my approval corrected that issue. Upon checkout, Mike also spent the time to research if I had any reward points to decrease the bill. Thanks to Mike and the rest of the team, We were back on the road within a day and able to get home on schedule. More

I sent a text to the service department and was contacted in about an hour with available appointment times thay worked for me. I love how they send a detailed inspection report with videos explanations an in about an hour with available appointment times thay worked for me. I love how they send a detailed inspection report with videos explanations and initial costs. I always leave feeling like I was taken care of and that my car is safe. Mikey was great! More

Do not go here to get your car, Service. It’s taking him almost 3 weeks to change the battery. Yes, you read it correctly to change a battery. Literally two bolts in yourself a favor don’t e It’s taking him almost 3 weeks to change the battery. Yes, you read it correctly to change a battery. Literally two bolts in yourself a favor don’t even buy from here. Go to any other dealership that will treat you right I can’t even get this dealership to call me and they’ve had my car for almost 2 weeks now. More

Really good customer service. Very professional and always putting customers first. If you have a problem or a question they are always there to give you a hand. Thank you very mu Very professional and always putting customers first. If you have a problem or a question they are always there to give you a hand. Thank you very much for all the help not only me but to all your customer. Really appreciate everything you guys put to the team. More