Norm Reeves Ford Superstore

I want to thank David Pulido for helping my family with the purchase of our new F-250. The process was stress free and provided us with so much information. the purchase of our new F-250. The process was stress free and provided us with so much information. More

Oil change Rafael Gonzales was very attentive. I got updates from start to finish. He even had my car washed. With other dealers, even though I have an appointme Rafael Gonzales was very attentive. I got updates from start to finish. He even had my car washed. With other dealers, even though I have an appointment scheduled, I still have to wait, but not here. Excellent job! More

Josh was awesome! He was very friendly and knowledgeable about the cars that were shown to us. Love my new Elantra! I was initially nervous about making the purchase but he made the whole process easy. about the cars that were shown to us. Love my new Elantra! I was initially nervous about making the purchase but he made the whole process easy. More

Manny M., Manny, & Josh were great. Everyone was friendly, COVID safe, and worked to get us the best deal. Thanks! Great service and that’s why we will be back! friendly, COVID safe, and worked to get us the best deal. Thanks! Great service and that’s why we will be back! More

The service was great. Went in and got my car back very quick. They made it very easy and convenient. Will definitely go back next time. quick. They made it very easy and convenient. Will definitely go back next time. More

It was my very first time coming here. I felt welcomed as soon as I got there. The service was excellent. The person who took care of me was thorough and extremely helpful. It was a good experience overall, soon as I got there. The service was excellent. The person who took care of me was thorough and extremely helpful. It was a good experience overall, I can’t wait to go back. More

Oil maintenance on my Lincoln was completed in a timely matter. The Service Advisor called me with updates from the start of pick up and drop off to a follow up of how my service went. Great job! matter. The Service Advisor called me with updates from the start of pick up and drop off to a follow up of how my service went. Great job! More

Professional and friendly service. The estimated time of delivery was very accurate. The new process for paying online or per phone is very covid friendly. delivery was very accurate. The new process for paying online or per phone is very covid friendly. More

CAR WOULD NOT START I had a recurring issue with the vehicle not starting - more than anything it was a safety concern. I had brought the car in a couple of times, bu I had a recurring issue with the vehicle not starting - more than anything it was a safety concern. I had brought the car in a couple of times, but the issue had not been fully addressed to my satisfaction. I spoke with Sean Osborne, and explained the problem in detail. Sean LISTENED to my recollection of the issues allowing me to give a full explanation without interrupting me, showed great empathy, apologized for not having resolved the issue to my satisfaction the first time, and committed to resolving the problem free of charge. As if that weren't great enough, he also gave me a two-year warranty on that specific issue, and fully detailed my car. Sean's actions have made me, and my family, lifelong Ford customers, but more specifically Norm Reeves customers - I will never buy a car at another dealership because of how Sean Osborne handled my situation. More

Daniel’s service was excellent. He kept me updated every step of the way and explained every part of the service being done. I could t have asked for a better experience! step of the way and explained every part of the service being done. I could t have asked for a better experience! More